Every once in a while, if you are lucky, you cross paths with someone who changes the entire trajectory of your life — not by handing you the answers, but by having the wisdom to step back and let you discover them yourself. For me, that person was Little Bart. He was my first manager in transportation, and by every honest measure, he was one of the wisest human beings I have ever known in this industry. He didn't carry a fancy title. He didn't deliver polished keynote speeches. He just knew things — the kind of knowing that only comes from years of living inside a difficult business and paying very close attention.

Here's the thing you need to understand about where I came from: transportation wasn't a career choice for me the way it might be for someone who discovered logistics in a college classroom. It was the family business. I grew up surrounded by it — the language, the rhythms, the personalities, the chaos. In some ways, that gave me a head start. In other ways, it gave me a dangerous amount of overconfidence. I thought I already knew what I needed to know. Little Bart knew better. And he knew exactly what to do about it.

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