The 10 Golden Rules of Customer Service cover art

The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

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The 10 Golden Rules of Customer Service

By: Deb Duncan, Todd Duncan
Narrated by: Christopher Grove, Janet Metzger
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About this listen

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.

(P)2019 Gildan Media, LLC Business Development Business Development & Entrepreneurship Customer Service Management Management & Leadership Marketing & Sales Sales & Selling
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I like, it was easy to follow and take in but a little bit confusing why it changed to women voice here and there but still a five star and it was not to long to listening. Good job!

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