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The Heart and Soul of Excellence

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The Heart and Soul of Excellence

By: Tom Peters
Narrated by: Tom Peters
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The coauthor of In Search of Excellence offers his unique practical insights on business, management, leadership, and success. Peters' valuable commentary and advice spans across such crucial subjects as listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.©1989 Tom Peters; (P)2006 Random House Audio Customer Service Leadership Management Management & Leadership Marketing & Sales Organisational Behavior Workplace & Organisational Behavior
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Would you recommend this audiobook to a friend? If so, why?

Yes, good summary of core ideas from In Search of Excellence. Managers should keep their eyes open and focus on the details (thousands and thousands of details) in order to engender a never ending question for total quality.

What other book might you compare The Heart and Soul of Excellence to, and why?

Jim Collins' many books (e.g. Built to Last, From Good to Great...) would be in a similar vein.

What does Tom Peters bring to the story that you wouldn’t experience if you had only read the book?

Tom conveys his passion for and deep belief in his message, namely that the search for excellence / quality is never ending, that it starts with the smallest step, that it requires intense focus on the small details and that it can start in any organisation...today!!!

Was this a book you wanted to listen to all in one sitting?

Yes, as it is a distillation of In Search of Excellence the book is only one hour long.

Distillation of ideas from In Search of Excellence

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A decent book with a few good nuggets. There's nothing particularly ground breaking or life changing, but a well deliver message describing a hands on management approach.

Decent.

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