Most trades businesses are losing jobs every single week…
Not because they’re bad at the work.
Because their systems, follow-up, and customer communication are weak.

In this episode of the Off The Tools Podcast, Wayne and Andy break down how modern trades businesses are using CRM systems, automations, AI, and customer journeys to close more work, improve customer experience, and massively increase revenue.

This is a deep dive into Sales Lion, a powerful sales and automation platform built specifically around the needs of UK trades businesses.

If you’re a plumber, heating engineer, electrician, builder, or trades business owner looking to grow properly — this episode will open your eyes.

• Why most trades businesses lose leads without realising it
• How automation helps close more boiler installs & service jobs
• Building customer journeys that increase conversions automatically
• How review systems generate hundreds of 5-star reviews
• Using AI phone answering for out-of-hours enquiries
• Why follow-up systems are more important than ever in 2026
• The power of recurring revenue & automated service reminders
• How to stop relying on memory, paper diaries, and chaos
• Why tradesmen must start thinking like business owners

The best trades businesses today are NOT winning because they’re the best on the tools…

They’re winning because they have better systems, faster follow-up, stronger communication, and smarter automation.

• Plumbing business owners
• Heating engineers & boiler companies
• Electricians & service-based trades
• Tradesmen wanting more leads & better conversion rates
• Anyone looking for business coaching for tradesmen
• Trades businesses wanting to scale without more stress

• CRM software for tradesmen
• Automation systems for plumbing & heating companies
• AI for trades businesses
• Boiler service reminder systems
• Lead follow-up automation
• Customer review systems
• Trades business coaching UK
• Sales systems for trade businesses

📲 Want to grow a proper business instead of just surviving week to week?
Visit Off The Tools and learn how to build systems that actually scale.

⚒️ The trades industry is changing fast.
The businesses embracing systems, automation, and modern customer communication will dominate the next 10 years.

The rest will get left behind.

🔥 Inside This Episode:💥 Key Takeaway:🎯 Perfect For:🚀 Topics Covered: