294: Eradicating Incivility in Healthcare, with Renee Thompson
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294: Eradicating Incivility in Healthcare, with Renee Thompson
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We talk with Renee Thompson about why bullying and incivility in healthcare are not just culture issues, but patient safety risks. She shares how leaders unintentionally reinforce disruptive behavior, what actually happens in the moment when conflict is avoided, and how organizations can operationalize respect at scale.
• why incivility has always impacted patient outcomes, even when ignored
• the hidden patterns leaders miss, including silence as a strategy
• short-term comfort vs. long-term cultural damage
• why high performers are often protected despite toxic behavior
• a simple in-the-moment technique to stop disruptive behavior immediately
• the role of awareness, scripting, and confidence in leadership action
• the three pillars of the Healthy Workforce Culture Framework™
• scaling culture change through systems, not just intention
• self-awareness as the starting point for any culture transformation
Make sure you follow Renee Thompson on LinkedIn: https://www.linkedin.com/in/rtconnections/