4: Air Travel ✈️ User Experience - Flying

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4: Air Travel ✈️ User Experience - Flying

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In this episode of Ideate we’ll be exploring the way we book flights, those dehumanizing TSA checkpoints, the contrast of airport lounges, and a love story from Alaska Airlines. What’s lead to the current experience? And what can we learn from our experience to make better experiences tomorrow? 0:00 - A few personal stories 4:10 - The first step of air travel 11:00 - The Cunning and Mighty TSA 21:50 - The lure of the lounges 25:00 - What do the airlines want for travelers? 30:40 - Takeaways https://twitter.com/ideateTeam

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