#51 Assumptions that silently kill customer experiences cover art

#51 Assumptions that silently kill customer experiences

#51 Assumptions that silently kill customer experiences

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Picutre this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.
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