67 - Trust but Verify: Avoiding Insurance Headaches in Chiropractic Care
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67 - Trust but Verify: Avoiding Insurance Headaches in Chiropractic Care
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In this episode of All Things Chiropractic, hosts Paul Andrews and Dr. Mark Davini discuss the critical importance of verifying patient insurance benefits to avoid billing disputes and patient conflicts. Topics include practical verification workflows, using clearinghouses and provider portals, the No Surprises Act requirements for advance good faith estimates, handling Medicare and Medicare Advantage complications, and strategies for documenting patient financial responsibility. The hosts share real-world examples, common pitfalls (like outdated patient records and unauthorized patient-initiated claims), and step-by-step recommendations for streamlining verification, communicating costs to patients, and reducing board complaints related to money.