85 | What Disney taught me about building a brand people love
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Summary
It is a fact that Disney is one of the most beloved brands in the world. And I just came back from experiencing it from a completely different angle: no parks, just hotels, Disney Springs, and the brand in its purest form. My business brain was on fire the entire time.
And I came home with three principles that I believe are the foundation of why Disney is so beloved, and things you can actually implement in your own brand, right now, even before you have everything figured out.
This isn't a messaging episode. This isn't a positioning tips episode. This is about posture. The way your heart shows up when you open your laptop, respond to a DM, or show up for a client who isn't even paying you yet.
In this episode, you'll learn:
- Why service as a posture, not a tactic, changes everything about how people experience your brand
- The difference between excellence and perfection (and why confusing them is costing you)
- What integrity actually means for your brand (and why it's the real key to authenticity)
- How Disney maintains the same brand promise across a $150 hotel and a $2,000-a-night suite, and what that means for you
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