AI for Service Businesses: Why Most Founders Are Using It Backwards (with Dr. Yeshwant Muthusamy)
Failed to add items
Add to basket failed.
Add to wishlist failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
-
Narrated by:
-
By:
For most service-based founders, the growth ceiling shows up in operations, not marketing. AI is being deployed there without a plan, and the result is either a closed ChatGPT tab and frustration, or a business that runs faster but stops feeling like the founder's own.
Dr. Yeshwant Muthusamy has been building AI from the inside for over thirty years. He runs Yeshvik Solutions in Allen, Texas, helping companies build customized AI solutions, train teams to actually use the technology, and serving as an expert witness in AI intellectual property cases. He holds seven patents and over thirty peer-reviewed publications. Before founding Yeshvik, he spent years at Samsung Research America, Nokia, Toyota, and Texas Instruments.
In this conversation, Nate and co-host Simone Henry walk through the difference between humans in the loop versus humans at the helm, the labor-compression filter that tells you which tasks AI should actually touch, the data security trap of personal ChatGPT subscriptions, and the structural reason AI amplifies whatever is already happening in a business, clean or messy.
If your business systems and business viability cannot support what AI is being asked to do, the technology will make the mess louder, not quieter.
In this episode:
- Humans in the loop vs. humans at the helm, and why the difference makes or breaks an AI rollout
- AI as labor compression: which work compresses well and which should never go near a model
- Why using the most expensive AI model for every task is like taking a Lamborghini to grocery shop
- The data security trap of personal ChatGPT subscriptions, and the IP leak it creates
- The "probabilistic parrot" reframe: what large language models actually do
- The signal that tells you a founder has crossed from "human at the helm" to "human checked out"
Connect with Dr. Yeshwant Muthusamy:
Visit yeshvik.com for custom AI solutions, team training, and expert advisement. Yesh is also running an in-person workshop in the Dallas-Fort Worth area on May 29, "Stop Prompting, Start Delegating: Authentic AI for Your Business," focused on using Claude Cowork in a privacy-first way. Workshop link: https://www.yeshvik.com/no-code-agentic-ai-for-business
Take the Growth Ceiling Assessment:
If you are not sure where your biggest growth constraint actually sits, take the Growth Ceiling Assessment at ghdunlimited.com. Five minutes, and you will see which part of your growth engine needs attention first.
Subscribe to The Growth Ceiling wherever you listen. If this episode helped you, send it to one founder who needs to hear it.