Most small firms hit a point where the phones are getting busy enough that something has to change — but not busy enough to justify a full-time receptionist. In this episode, Andy from Antek Automation walks through the practical options for covering every inbound caller without adding headcount, the questions to ask any provider before signing, and how to keep the experience genuinely good for the client. Built for small service firms and law firms feeling the squeeze between cost and capacity.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: AI Agents for Customer Service: What UK SMEs Need to Know.

• Tip number one: decide what good actually looks like before you shop.
• Number two: insist on coverage at the hours you actually need.
• Number three: get the qualifying questions agreed in writing.
• Number four: make sure genuine emergencies get a real human, fast.
• Number five: insist on a complete record of every interaction.
• Number six: pilot before you switch fully.
• Number seven: keep a feedback loop with your team.

• Full blog post: https://blog.antekautomation.com/ai-agents-for-customer-service-what-uk-smes-need-to-know/
• Antek Automation: antekautomation.com
• Call us: 0333 038 9960

Produced by Antek Automation — AI automation for UK small businesses.