Charlotte & Phil: Driving Change for Families in Hospital
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Charlotte & Phil: Driving Change for Families in Hospital
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When Change Meets Resistance
In this episode, Charlotte is joined by Sophie's Legacy Ambassador, Phil Shelley, Senior Operational and Policy Manager – Soft FM and National Lead for Food at NHS England.
Drawing on both lived experience and national healthcare leadership, they explore why change can be so difficult within hospitals, the barriers that families and healthcare professionals face, and why listening to patients and families is essential to creating lasting improvements.
This is a thought-provoking conversation about leadership, collaboration, and the determination needed to challenge the status quo and improve hospital experiences for every family.
If you're passionate about creating positive change in healthcare, this is an episode you won't want to miss💛