Customer Service Culture [EN] cover art

Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #54 Different KPIs for your Customer Service with AI

    #54 Different KPIs for your Customer Service with AI
    Jun 9 2026
    As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.
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    21 mins
  • #53 Getting manager and team up-skilled together

    #53 Getting manager and team up-skilled together
    May 5 2026
    Some organizations just focus on short term trainings with partial results. Others instead get both the manager and their team up-skilled together: Paolo Fabrizio share the pros and cons of them with real case examples.
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    12 mins
  • #52 Towards a successful Customer Culture evolution

    #52 Towards a successful Customer Culture evolution
    Apr 7 2026
    If you want to achieve tangible outcomes, setting up and execute an Customer Culture evolution plan is key. Paolo Fabrizio starts from 2 common sentences beccause underneath each fo them, what's being unsaid tells more about theit current Customer Culture needs.
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    14 mins
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