Customer Service Culture [EN] cover art

Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
Listen for free

Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #53 Getting manager and team up-skilled together

    #53 Getting manager and team up-skilled together
    May 5 2026
    Some organizations just focus on short term trainings with partial results. Others instead get both the manager and their team up-skilled together: Paolo Fabrizio share the pros and cons of them with real case examples.
    Show More Show Less
    12 mins
  • #52 Towards a successful Customer Culture evolution

    #52 Towards a successful Customer Culture evolution
    Apr 7 2026
    If you want to achieve tangible outcomes, setting up and execute an Customer Culture evolution plan is key. Paolo Fabrizio starts from 2 common sentences beccause underneath each fo them, what's being unsaid tells more about theit current Customer Culture needs.
    Show More Show Less
    14 mins
  • #51 Assumptions that silently kill customer experiences

    #51 Assumptions that silently kill customer experiences
    Mar 11 2026
    Picutre this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.
    Show More Show Less
    16 mins
adbl_web_anon_alc_button_suppression_c
No reviews yet