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Designing Healthcare that Cares Podcast

Designing Healthcare that Cares Podcast

By: Doctor Podcast Network Dr. Laura Suttin
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Designing Healthcare that Cares is a podcast for leaders who believe healthcare can, and must, be built differently. Hosted by physician, executive coach, speaker, author, and consultant Dr. Laura Suttin, each episode explores how to transform burnout-driven systems into thriving cultures where both people and performance flourish.Through thoughtful conversations with healthcare executives, frontline leaders, and changemakers, along with solo episodes where Dr. Suttin shares practical tools, reflections, and evidence-based strategies, you’ll gain insights that tackle root causes instead of symptoms. You’ll hear stories and insights that show what’s possible when we reimagine healthcare with purpose, connection, empowerment, and joy.If you’re ready to create environments where clinicians feel safe and supported, patients receive better care, and organizations achieve sustainable success, you’re in the right place.Disclaimer -While I am a physician, the information presented in this podcast is for educational purposes only and should not be considered medical advice. It is not a substitute for professional medical advice, diagnosis, or treatment. Please consult with your own healthcare provider before making any significant changes to your lifestyle or routine. By listening to this podcast, you are not creating a physician/patient relationship.© 2025 Designing Healthcare that Cares Podcast Economics Hygiene & Healthy Living Management Management & Leadership Physical Illness & Disease Science Social Sciences
Episodes
  • Perfectionism, Self-Compassion, and Becoming More of Who You Truly Are | Ep58
    Mar 23 2026
    What if the perfectionism that got you through med school and residency is now quietly sabotaging your well-being, relationships, and leadership? In this vulnerable, soul-sister-style return conversation on Designing Healthcare That Cares, Dr. Laura Suttin welcomes back Dr. Jillian Rigert, for a deep dive into perfectionism's hidden costs. They unpack its roots in seeking belonging and approval, how it shows up as procrastination and resistance, even when creating courses, masking vulnerability, shame spirals, and high-stakes pressure in healthcare and academia. Drawing from personal stories, near-death experiences, community (like the ACE group), Kristen Neff's self-compassion research, somatic tools like Peter Levine, and Ram Dass's Becoming Nobody documentary, they explore antidotes: beginner's mind, common humanity, boundaries, spiritual connectedness, and reclaiming flow over hustle. This episode reminds us that true productivity and connection emerge when we strip away layers to become more of who we already are: imperfect, human, and worthy. Three Actionable Takeaways: Tune Into Your Body to Differentiate Resistance from Self-Care: Perfectionism often masquerades as procrastination. Pause and check somatic cues: Does this feel like fear or shame contraction (ugh, avoidance), or genuine preparation for flow? Practice compassionate curiosity. Name the pattern, take a mini-break if needed, then return. Over time, this rebuilds mind-body trust disrupted by years of dissociation in training.Practice Self-Compassion to Counter Shame and Boost Performance: When perfectionism triggers shame, use Kristen Neff's framework: mindfulness (acknowledge "this is hard"), kindness (hand on heart, soothing words), and common humanity ("high achievers everywhere feel this"). Counter shame spirals somatically. Shift to an "authentic pride" posture to reactivate your prefrontal cortex. Research shows self-compassion enhances productivity and mental health more than harsh self-criticism ever did.Cultivate Spaces of Vulnerability and Spiritual Connectedness: Seek or create communities like the ACE group where masking isn't required. Show up raw to experience deeper belonging over fitting in. Tune into the "spiritual channel" (shared humanity, soul-level connection) via nature, eye contact in patient care, or Ram Dass-inspired reflection: At life's end, what truly matters? Let this guide boundaries, release people-pleasing, and prioritize peace over hustle because authentic presence trumps perfection. Episode Mentioned in the Show: Episode 1 - Reclaiming Your Narrative Laura and Jillian discuss the impact of the patriarchy in the medical community and how women physicians can take back power, reclaiming authenticity. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. About the Guest: Dr. Jillian Rigert (DMD, MD, ACC, TIPC) is a physician, dentist, Air Force veteran, Martha Beck Wayfinder master coach, and trauma-informed professional leadership coach. She partners with high-achievers during life and career transitions, burnout recovery, and identity reclamation. Currently training as a marriage and family therapist with a trauma focus, she brings a holistic, whole-person approach. Her wingman is her dog, Reese Griffin. Website: jillianrigertcoaching.com LinkedIn: https://www.linkedin.com/in/jillian-rigert Facebook: https://www.facebook.com/jillian.rigert YouTube: A Life True to You About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. 🌐 Website: drlaurasuttin.com 🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/ 📸 Facebook: https://www.facebook.com/purposefulMD Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.thepurposefulmd.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.
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    40 mins
  • From Overloaded to Empowered: Reclaiming Time, Balance, and Joy in Medicine with Dr. Natasha Beauvais | Ep57
    Mar 9 2026

    Imagine reclaiming your time as a physician: finishing charts by dinner, building meaningful patient relationships, and running a sustainable practice without burnout?

    In this insightful episode, Dr. Laura Suttin interviews Dr. Natasha Beauvais, as she shares her unexpected journey from traditional medicine to concierge care after taking over her mentor's practice over a decade ago.

    They explore:

    • The evolution and growth of concierge medicine as a proven model
    • Overcoming burnout by offloading tasks, systematizing workflows, and valuing physician time
    • Empowering teams through delegation, structure like EOS, and mindset shifts
    • The impact on patient care when healthier providers lead to better outcomes

    Drawing from her experiences running a nine-provider practice and coaching through the Concierge Medicine Academy, Dr. Beauvais offers practical guidance for physicians seeking agency, business acumen, and radical health in healthcare amid administrative burdens and high demands.

    If you're a physician considering concierge medicine, entrepreneurship, or simply better balance, this episode provides tools to redesign your practice for sustainability and fulfillment.

    Three Actionable Takeaways:

    • Delegate effectively: Offload non-physician tasks like refills to trained nurses after collaborative protocols, saving weeks of time annually while engaging your team at their highest level.
    • Value your time holistically: Recognize the health and monetary worth of your hours; implement systems like rotating calls to ensure downtime for rejuvenation, leading to refreshed, more effective patient care.
    • Adopt business structures: Use frameworks like EOS to clarify accountability, redistribute workloads, and build empowered teams, preventing administrative overload and fostering growth.

    About the Show:

    Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

    About the Guest:

    Dr. Natasha Beauvais is a board-certified family physician specializing in preventive care for cancer, heart disease, and immobility. She owns and leads Northern Virginia Family Practice, a nine-provider concierge practice in Arlington, VA, and founded the Concierge Medicine Academy to coach physicians in building sustainable, independent concierge models focused on radical health for teams and patients.

    Website: https://nvafamilypractice.com

    Website: https://conciergemedicineacademy.com

    LinkedIn: https://www.linkedin.com/in/natasha-lewry-beauvais-0532192a

    About the Host:

    Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

    Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

    When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

    🌐 Website: drlaurasuttin.com
    🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/
    📸 Facebook: https://www.facebook.com/purposefulMD

    Join the waitlist for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.thepurposefulmd.com/courses

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

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    32 mins
  • Mistakes I Made as a New Physician Leader: Lessons to Avoid Burnout and Build Capacity | Ep56
    Feb 23 2026

    What if your drive to "do it all" as a clinician leader is fueling chaos, not results?

    In this vulnerable solo episode of Designing Healthcare That Cares, Dr. Laura Suttin gets transparent about her stumbles transitioning from private practice to health system leadership: inflating her irreplaceability, mirroring toxic after-hours work culture, avoiding peer-to-report conversations, and blasting misaligned emails that sparked backlash. Highlighting the gap between clinical excellence and leadership training. She shares mindset shifts like embracing "you're replaceable" for delegation, themes of unclear roles, emotional pressure, and team bottlenecks.

    Perfect for underprepared clinician leaders feeling reactive or resentful, this episode offers reflective questions to spot over-functioning, plus a promo for her upcoming Clinician Leadership Compass course (10 CME hours). Learn to prioritize, engage early, and lead without burnout, because untrained leaders cost organizations dearly.

    Join the Clinician Leadership Compass Waitlist: thepurposefulmd.com/courses

    This is a self-paced online course with tools for delegation, tough talks, and accountability

    Three Actionable Takeaways:

    • Embrace Replaceability for True Capacity: Overextending signals "indispensable" but breeds bottlenecks. Dr. Laura's coach gut-punch: "You're replaceable" freed her to delegate. Reflect: Audit your plate; delegate one task this week to a team member, building their skills while reclaiming focus and preventing burnout.
    • Model the Culture You Want, Not the One You Inherited: Late-night emails "cast a shadow," normalizing exhaustion. Use delay-send or offline mode to protect boundaries. Scan your habits; if undesired behaviors echo in your team (e.g., weekend replies), initiate a no-after-hours norm via a team huddle, owning your role in the tone.
    • Engage Stakeholders Early to Avoid Backlash: Solo-planning big changes ignores expertise, amplifying friction. Dr. Laura's email fiasco taught: Bring in dissenters sooner. For your next initiative, list 3-5 key players (even intimidating ones); schedule input sessions upfront to co-create and reduce resistance.

    About the Show

    Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.

    About the Host:

    Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.

    Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.

    When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.

    🌐 Website: drlaurasuttin.com
    🔗 LinkedIn: https://www.linkedin.com/in/laura-suttin-md/
    📸 Facebook: https://www.facebook.com/purposefulMD

    The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions.

    Show More Show Less
    19 mins
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