In this episode of HR Disrupted, Lucy Adams is joined by Andy Doyle, Chief People and Agent Officer at Kantar. While much of the conversation around AI focuses on hype or fear, Andy shares a grounded, practical perspective on how Kantar has embedded AI agents into the heart of its HR operations.

Lucy and Andy dig into why Kantar chose to take this path and how their ambitions evolved along the way. What started as a cost and efficiency conversation quickly expanded into something far more strategic – rethinking how work gets done and what HR’s role should be in that shift. Andy shares the realities behind building AI capability in-house, the importance of leadership courage, and why HR professionals need to get comfortable owning technology, not just responding to it.

The discussion also tackles the implications for the HR function itself. As AI agents take on more transactional work, what’s left for HR? Andy offers a clear view: this is an opportunity for HR to become more impactful, not less – but only if it’s willing to step up, experiment, and lead from the front. This episode is a practical look at what it really takes to move from AI curiosity to meaningful transformation.

Chapters 00:00 Introduction and why AI is dominating the agenda 07:30 Why Kantar decided to invest in AI agents 18:45 What they actually built – from payroll to employee support 30:10 Lessons learned and challenges along the way 41:20 The future role of HR in an AI-enabled organisation

About Andy Doyle Andy Doyle is Chief People and Agent Officer at Kantar. Connect with Andy on LinkedIn https://www.linkedin.com/in/ajdoyle/

Useful Links Find out more about Disruptive HR: www.disruptivehr.com Get in touch: hello@disruptivehr.com Check out The Disruptive HR Club: https://disruptivehr.com/ https://disruptivehr.com/the-club/

n this episode, Lucy Adams is joined by Eva Murciano to explore one of the biggest challenges facing organisations today: how to keep careers moving in environments where people stay for a long time. Drawing on Eva’s experience at the European Central Bank, they unpack the tension between having a highly committed, purpose-driven workforce and the unintended consequences of low turnover; stagnation, limited progression, and skills that risk becoming outdated.

Their conversation challenges the traditional idea of career progression as a ladder to climb. Instead, Lucy and Eva discuss the need to reframe careers around growth, skills, and experiences. They explore why both employees and managers often resist internal mobility, and what organisations can do to shift mindsets. From redefining success to making movement the norm rather than the exception, this episode offers practical insight into what it really takes to future-proof careers.

Eva also shares how the ECB is experimenting with a structured approach to mobility through its “3–5–8 model,” encouraging employees to think proactively about their next move. It’s an honest discussion about what works, what’s still evolving, and why HR has a critical role to play in nudging both individuals and leaders towards more dynamic, flexible career paths.

Chapters 00:00 – Rethinking careers in a fast-changing world 08:12 – The hidden challenge of long-tenured workforces 16:45 – Why internal mobility is so hard to make happen 25:30 – The 3–5–8 model: encouraging movement and growth 33:10 – What HR can do to shift mindsets and behaviours

About Eva Murciano Eva Murciano is an HR leader at the European Central Bank, with a focus on talent, development, and organisational effectiveness. She is passionate about enabling people to grow through diverse experiences and helping organisations build more agile, future-ready workforces.

Contact Eva https://www.linkedin.com/in/eva-murciano-831a5a13/

Useful Links Find out more about Disruptive HR: www.disruptivehr.com Get in touch: hello@disruptivehr.com Check out The Disruptive HR Club: https://disruptivehr.com/ https://disruptivehr.com/the-club/

In this episode, Lucy Adams and Karen Moran take stock of the people and work trends that are likely to shape 2026. Drawing on what they’re seeing across organisations right now, they focus on the changes that genuinely matter for HR and leaders, from shifting employee expectations to the growing pressure on organisations to operate with greater trust and transparency.

They explore how ideas about leadership, performance and culture are continuing to evolve, why traditional HR models are being stretched, and what this means for areas such as hybrid working, capability building and organisational design. The discussion highlights where HR can add the most value over the next few years, and where it may need to step back from long-established but increasingly unhelpful practices.

Lucy and Karen also reflect on what this moment means for HR more broadly, and how teams can prepare for 2026 in a way that is pragmatic, human and grounded in reality.

The HR Disrupted podcast will be taking a break due to other commitments but the conversation very much continues! For more insights from Lucy and the team at Disruptive HR, check out the website at www.disruptivehr.com.

Chapters

00:00 – Looking ahead: Why 2026 is a turning point for work 09:10 – Shifting expectations: What employees and leaders want next 21:05 – Rethinking HR models: What may need to change or disappear 34:00 – What’s next: Preparing for 2026

Find out more about Disruptive HR: www.disruptivehr.com Get in touch: hello@disruptivehr.com Check out The Disruptive HR Club: https://disruptivehr.com/the-club/