Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business cover art

Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business

Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business

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Summary

Different parts of the business can often lay claim to the 'ownership' of the relationship with the customer, but which part of the business should own Customer Experience Management?

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