Episode 3: The Technical and People Skills Behind Great Facility Leadership
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What does it take to move from managing facilities to leading operations?
In this episode, Michael Williams talks with Steven Bradshaw of Conrac Solutions about the difference between soft and hard facility management, how technical knowledge and people skills work together in effective facility leadership, and what facility managers can do to prepare for broader leadership roles.
Steven also shares lessons from overseeing operations at the consolidated rental car facility serving Portland International Airport, where uptime, vendor coordination, and team leadership all play a critical role in day-to-day success.
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