Episode 64: The Feedback That Actually Changes Behavior
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Summary
Most feedback creates defensiveness. Feedforward creates development.
In this episode of A Student of Leadership, Robert Adams shares the concept that changed how he leads and coaches: feedforward. The shift from looking in the rearview mirror to looking through the windshield. And the stakeholder approach to leadership development that removes the distortion of self-assessment.
In this episode:
- Robert's personal story: why the feedback conversations he was having were not changing behavior, and what shifted when the language changed
- The rearview mirror versus the windshield: a visual that reframes how development conversations land
- Why backward-facing information produces defense, and how forward-facing information produces development
- The exact language shift that keeps the wall from going up in your next development conversation
- The stakeholder piece: why the people you impact and influence every day hold the most accurate picture of your actual leadership behavior
- How to use a two-part stakeholder question to ground your development in reality rather than self-perception
- Where AI genuinely helps in the feedback and development space and where the relational work belongs to the leader
The core language shift:
Instead of: "Here is what happened and what you did wrong."
Try: "The next time this situation comes up, I would like to see more of this and less of that."
The stakeholder two-part question:
Looking back 30 days: what behavior did you actually observe from this leader?
Looking forward 30 days: what is one thing this leader could do that would have positive impact on you and the team?
Referenced this week:
Feedforward approach: developed and championed by Marshall Goldsmith, executive coach and leadership thinker. Robert Adams is a Marshall Goldsmith Stakeholder Centered Coach.
Episode 63: Developing People in a Time-Starved Environment. Available now in your podcast feed.
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Share this with a leader who is having the same feedback conversation and not seeing behavior change.
Real Leaders. Real Growth. One Table.
Robert Adams | A Student of Leadership