Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience cover art

Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience

Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience

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Summary

Don't think for one second that one organisation has the ability to control the customer's experience. Going on holiday is so much more than booking a flight...

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