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Feel-Good Hairdressing

Feel-Good Hairdressing

By: Feel-Good Hairdressing
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About this listen

 Hair Ott Education is back with a brand new series of the Feel-Good Hairdressing Podcast.

Hosted by Laura from Hair Ott, a group of salons and academies on the south coast of England. They have been in business for 50 years and it’s safe to say that they know a thing or two about hair.

This podcast is your insider pass to an industry that’s equal parts artistry, people skills and business knowledge. In each episode Laura shares the real lessons, feel-good moments and hard-won know-how that will help hairdressing professionals thrive.

Throughout this series, you’ll go behind the scenes in the salon. You’ll also hear from guest experts across the industry, sharing honest stories and practical tips you can take straight to the chair.

If you’re ready to level up your skills, boost your confidence, and reconnect with what you love about hairdressing, you’re in the right pHair Ott 2026 Career Success Economics Leadership Management & Leadership
Episodes
  • S2 Ep1: Consultations with Lucy

    S2 Ep1: Consultations with Lucy
    Jan 4 2026

    In this episode, Laura speaks to Lucy from the Hair Ott Whitely branch about the importance of customer consultations.

    Lucy talks us through how she approaches different types of consultation, how to manage potentially tricky clients and shares her extensive knowledge of products.

    Furthermore, we find out more about asking the right questions and maintaining a professional but friendly relationship with returning clients.

    Products mentioned:
    Trilliant spray
    Nutri Enich shampoo, Wella

    Visit our website: hairott.co.uk/education
    Follow us on Instagram: @hairotteducation

    Production support from Untold Creative
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    1 hr and 41 mins
  • S1 Ep6: Customer Service

    S1 Ep6: Customer Service
    Sep 2 2024
    On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!

    Listen to this episode to find out:
    • Why Otto isn't a fan of the term 'customer service'
    • The importance of creating magic moments in the salon
    • Why customer service is all about the little things
    • Tips on relationship building with clients
    • How staff can work together to provide exceptional client experiences
    • Why you should rebook clients whilst in the chair and other tips on retaining your clients
    • The two cocktail rule!
    Thank you for joining Hair Ott for this season of the podcast!
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    51 mins
  • S1 Ep5: Receptionists

    S1 Ep5: Receptionists
    Aug 26 2024
    This week, Laura's flying solo to talk all about receptionists and why they're so important to a salon.

    In this episode, Laura talks about:
    • Why it's so essential to make sure our clients are being looked after as soon as they enter your salon
    • What makes a great receptionist
    • Practical tips on how to answer the phone at a salon and how to book potential clients in
    • The importance of not judging by appearance
    • A receptionist's role in dealing with complaints
    • How to provide exceptional customer service
    If you're a salon that doesn't currently have a receptionist, Laura shares lots of practical tips that any team member can use to make sure your clients are always being looked after.

    Let us know what your biggest takeaway from this episode is - there's a lot of great advice to dive into this week!

    And if you want to improve your receptionist skills even further, we've got a course running in October and November to learn everything you need to know about becoming a Rockstar Receptionist! More information here: https://feel-goodhairdressing.co.uk/rock-star-receptionists

    Visit our website: www.feel-goodhairdressing.co.uk
    Follow us on Instagram: @feel_good_hairdressing

    Production support from Untold Creative
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    34 mins
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