In this episode of Gartner ThinkCast, we explore how executive conversations about AI are rapidly evolving — and why focusing on ROI alone is no longer enough. Drawing from his standout session from Gartner CIO Leadership Forum, VP Analyst Nate Suda unpacks three distinct C-suite perspectives shaping AI strategy today: value, workforce and operating philosophy.

You'll learn:

• The three critical AI conversations happening across the C-suite
• Why ROI is no longer a sufficient measure of AI success
• How "human-plus" work and shifting team boundaries are reshaping the organization
• What defines an AI-shaped enterprise and how to start thinking like one
  

Dig deeper:

• Learn how to communicate AI's value
• Attend a Gartner CIO Conference near you
• See why Gartner is the world authority on AI

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is now a defining feature of the business landscape.

Gartner expert Mary Mesaglio returns to offer a succinct and timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today.

You'll learn:

• Why corporate-speak fails in times of change and what to say instead
• The 10x10x10 rule for reinforcing priorities with your team
• How guiding principles offer stability and direction
  

Dig deeper:

• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights
• Learn how to create a strategic workforce plan

AI is delivering pockets of productivity, but far less business value than expected.

In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in individual productivity to translate directly into financial outcomes, legacy processes, siloed structures and outdated operating models often prevent that value from scaling. In a preview of a recent standout webinar, you'll hear what it really takes to unlock measurable impact — from rethinking how work flows across teams, to redesigning end‑to‑end processes, and leading the organizational change required to make AI stick.

You'll learn:

• Why productivity gains alone don't guarantee financial returns
• Where AI value gets trapped inside workflows and operating models
• How to redesign work around end‑to‑end outcomes, not individual tasks
• What it takes to lead organizational change and consistently convert AI into ROI
  

Dig deeper:

• Register to watch the full "Value is Trapped" webinar
• Learn how to prove quantifiable value from AI
• See why Gartner is the world authority on AI

AI is pushing the services industry into a new kind of competitive divide.

In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.

You'll learn:

• Why the AI services market is splitting and who's winning
• How AI agents and platforms enable "growth without growth"
• Why hyperscalers threaten digital-only service strategies
• Where "phygital" experiences create new competitive advantage
  

Dig deeper:

• Download the Top 3 Priorities for Tech Services Leaders
• Learn more about Gartner for Tech Services Practice Leaders
• See why Gartner is the world authority on AI

Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real.

In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy breaks down the 2026 Hype Cycle for Agentic AI — what it is, why it matters, and how leaders can separate real opportunity from market noise. From rising investment interest to the challenges of governance, integration and scale, this conversation unpacks where organizations are today — and what comes next.

You'll learn:

• What Gartner Hype Cycles reveal and how to use them effectively
• Why agentic AI is at peak hype, but still early in adoption
• The real barriers to success: governance, guardrails and clean data
• How to identify high-value use cases and avoid "agent washing"

Dig deeper:

• Download the full Hype Cycle for Agentic AI
• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights

AI adoption is accelerating fast, but so is enterprise risk.

In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organization is investing in AI, yet most expect it to increase their risk profile.

Drawing from real-world examples, Paul breaks down how AI can shift from a source of exposure to a powerful driver of resilience — reducing remediation time, improving threat detection, and strengthening fraud prevention.

You'll learn:

• The three priorities leaders must get right: security, governance and talent
• How to focus on AI use cases that actually reduce risk
• What separates successful AI adoption from high-speed failure

Dig deeper:

• Learn more and download the 2026 Gartner CIO Report
• Attend a Gartner CIO Conference near you
• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights

Agentic AI is already reshaping how work gets done, and the biggest risk for CIOs isn't failure, it's falling behind.

In this episode of ThinkCast, Gartner VP Analyst Brandon Germer explains why scaling agentic AI can't be done in silos, and how CIOs must co-lead with other C-suite members to build the financial, operational, and governance foundations for enterprise-wide impact.

You'll learn:

• Why the biggest risk in agentic AI isn't failure — it's waiting too long to act
• What it takes to scale AI beyond isolated use cases into enterprise-wide systems
• How to align the CIO, CFO, COO and CHRO around shared outcomes
• Why the CIO's role is shifting from technology owner to orchestrator

Dig deeper:

• Download our guide to realizing AI value
• Attend a Gartner CIO Conference near you
• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights

AI is accelerating. Threats are evolving. And the pressure on cybersecurity leaders has never been higher.

In this episode of ThinkCast, we explore the trends shaping 2026 — where AI adoption, agentic systems, and mounting regulation are pushing security programs to their limits and forcing CISOs to rethink how they operate and where they invest.

Gartner experts Chiara Girardi and William Candrick break down the most critical shifts, from AI-powered social engineering and behavior risk, to automation in the Security Operations Center (SOC), postquantum urgency, and securing AI agents through modern identity strategies.

You'll learn:

• Why AI is breaking traditional security awareness models
• How SOC teams must evolve without losing critical skills
• What "harvest now, decrypt later" means for your data
• How identity is becoming the control plane for AI agents

Dig deeper:

• Watch the Top Trends in Cybersecurity for 2026 webinar
• Download the full Top 8 Trends in Cybersecurity breakdown
• See why Gartner is the world authority on AI
• Try out AskGartner for more AI-powered insights