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HR Mixtape

HR Mixtape

By: WRKdefined Podcast Network
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HR Mixtape is a weekly human resources and business leadership podcast for HR professionals, people leaders, and executives navigating the real work of managing people. Episodes cover human resources strategy, HR compliance, workplace culture, leadership development, employee experience, payroll and HR technology, and the future of work. Whether you work in HR, talent management, people operations, or business leadership, HR Mixtape offers practical insights, expert conversations, and real-world perspectives to help you lead with confidence in today’s evolving workplace.All rights reserved by WRKdefined Career Success Economics Management Management & Leadership
Episodes
  • Back of House: People-First HR in High-Turnover Hospitality

    Back of House: People-First HR in High-Turnover Hospitality
    Jun 30 2026
    In most industries, culture lives in your annual engagement survey. In hospitality, it walks out to the dining room every single night. It shows up in how your server handles a difficult table, in the energy at the host stand, and in whether your team feels taken care of or just managed. Donna Giarratana, Director of Human Resources at Baldi Management Group and founder of MoxeeHR, LLC, has built people-first HR systems across some of the country's most demanding hospitality environments, including the three-Michelin-star Inn at Little Washington and the José Andrés Group. In this episode, she shares what actually moves the needle: Why the parallel between how guests want to feel and how employees want to feel is a management strategy, not a metaphor How to build attendance policies that are fair, equitable, documentable, and still genuinely human What engagement actually looks like across very different worker populations, from career hospitality professionals to first-job team members Timestamps [00:01:03] Donna's origin story: from hostess to HR leader in hospitality [00:01:24] Why culture shows up differently in hospitality than in knowledge work environments [00:01:53] The parallel between what guests and employees both want: to feel seen, acknowledged, and cared for [00:03:41] Debunking myths about leading restaurant teams across multiple generations [00:06:05] What "pouring into your people" actually looks like in daily restaurant operations [00:08:10] Building attendance policies that balance compliance requirements with human compassion [00:12:41] How to develop managers on the spot when desk-based training isn't realistic [00:15:57] Early burnout signals to watch before turnover becomes a problem, including the "clopen" pattern [00:19:11] How engagement needs differ significantly between lifers and newer team members [00:22:11] Donna's single takeaway for every hospitality leader today Brought to You by Paylocity Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: hospitality HR, high-turnover workforce, people-first culture, restaurant management, attendance policy, progressive discipline, manager development, employee engagement, generational workforce, lifers, onboarding, retention, burnout prevention, clopens, EAP resources, compliance, workforce planning, cultural transformation
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    23 mins
  • Meeting Makeover: Treating Your Meetings Like a Product

    Meeting Makeover: Treating Your Meetings Like a Product
    Jun 23 2026
    Most organizations treat meetings as the default answer to everything, but that's costing you more than you think. Rebecca Hinds, Head of the Work AI Institute at Glean, researcher, and author of YOUR BEST MEETING EVER, brings a product design mindset to the most expensive form of collaboration in your org. She shares how to spot meeting dysfunction, use AI to audit your calendar, and make intentional changes that actually stick. In this episode: • Why meetings have become the 'junk drawer' of organizational communication, and how visibility bias keeps the habit alive. • How to use return on time investment (ROTI) scoring, meeting minimalism, and shared language to redesign your meeting culture. • The role AI and data play in building the business case for calendar reform, especially with a skeptical C-suite. Timestamps [00:01:10] Why Rebecca went all-in on meeting research and the psychology of visibility bias. [00:02:19] The meeting junk drawer: why meetings become the default for everything. [00:04:39] Treating meetings like a product, including the concept of meeting debt. [00:06:26] Return on time investment (ROTI): a data-driven way to rate your meetings. [00:08:16] How leadership buy-in determines how boldly you can reform your calendar. [00:08:56] Using AI to build meeting calculators and get C-suite buy-in. [00:10:52] Making the business case by anchoring on what the most powerful person cares about. [00:13:54] Building psychological safety so people feel empowered to flag bad meetings. [00:16:36] Shared language for meeting dysfunction, including Meeting Doomsday and meeting minimalism. [00:21:05] The one thing every leader can do this week: intentional design across four meeting dimensions. Guest Bio Rebecca Hinds is the author of YOUR BEST MEETING EVER, a leading expert on organizational behavior and the future of work, founder of the Work Innovation Lab at Asana and the Work AI Institute at Glean. She holds a BS, MS, and PhD from Stanford University. Her research is consistently featured in top-tier publications like Harvard Business Review, The New York Times, The Wall Street Journal, Forbes, Wired, and more. She is a trusted advisor to companies navigating the challenges of modern work, from meeting overload and hybrid dysfunction to the messy realities of AI adoption and organizational change. Brought to You by Paylocity Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: meetings, meeting culture, organizational behavior, future of work, meeting debt, return on time investment, psychological safety, AI, calendar reform, Meeting Doomsday, meeting minimalism, collaboration, HR leadership, Rebecca Hinds, HR Mixtape
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    23 mins
  • EQ Is the OS: Leading with Emotional Intelligence in an AI World

    EQ Is the OS: Leading with Emotional Intelligence in an AI World
    Jun 16 2026
    Most high performers don't get passed over because of what they know. They get passed over because of how they lead. In this episode, Dr. Bushra Khan makes the case that emotional intelligence isn't a soft skill, it's the strategic operating system every leader needs right now, especially as AI reshapes what work looks like. In this conversation, she breaks down: Why 'be more strategic' on a performance review usually means something specific and fixable. How influence actually works in the brain, and why title alone won't get people to go above and beyond. A concrete KPI approach for measuring emotional intelligence that most organizations aren't tracking yet. Timestamps [00:00:42] Emotional intelligence as the operating system for the future of work [00:02:30] Why 'soft skills' is out — and 'strategic skills' is in [00:03:10] How technical experts plateau: the real meaning of 'not strategic enough' [00:05:47] What 'be more strategic' is actually code for [00:07:26] Micromanagement as a symptom of not knowing how to teach others [00:09:09] The Peter Principle in action: when great individual contributors struggle to lead [00:12:19] Why title doesn't equal influence — and what builds rapport instead [00:16:55] Integrity in leadership: what it looks like when leaders actually walk the walk [00:17:15] How to give feedback that makes people better, not defensive [00:19:57] Measuring emotional intelligence: the KPI framework most orgs are missing Guest Bio: Dr. Bushra Khan is a founder, educator, and leadership expert with over 15 years of experience in organizational development and adult learning. With a doctorate in Educational Leadership, deep research in emotional intelligence alongside global experts, and the creation of a top-rated executive leadership program (clients include Google, Government of Canada, and ERCOT), her impact is both measurable and deeply human. Dr. Khan helps high-performing professionals strengthen their strategic capabilities, lead with integrity, turn their expertise into meaningful influence, and shape their leadership philosophy. She describes her work as a calm, compelling signal in the noise — a space where leaders come for clarity, rising professionals see possibility, and organizations recognize that emotional intelligence isn't a nice-to-have: it's the operating system for the future of work. Brought to You by Paylocity Paylocity is the fastest growing unified platform for HR, Finance, and IT. Paylocity brings your people, processes, and data together in one place so HR leaders can spend less time managing systems and more time doing the work that actually moves their organizations forward. Learn more at paylocity.com Keywords: emotional intelligence, EQ, leadership, strategic skills, soft skills, HR leadership, performance management, people management, coaching, micromanagement, influence, integrity, feedback, AI and leadership, KPIs, organizational culture, future of work, Dr. Bushra Khan, HR Mixtape, Paylocity
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    23 mins
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