How a Plumber Scaled to 200 Million by Fixing Scheduling

Failed to add items

Sorry, we are unable to add the item because your shopping cart is already at capacity.

Add to basket failed.

Please try again later

Add to wishlist failed.

Please try again later

Remove from wishlist failed.

Please try again later

Adding to library failed

Please try again

Follow podcast failed

Unfollow podcast failed

How a Plumber Scaled to 200 Million by Fixing Scheduling

Listen for free

View show details

In this episode, Lucas and Luna explore how a mid-sized plumbing company in Phoenix hit $200 million in annual revenue by overhauling its scheduling system—something boring on paper that unlocked explosive growth. They walk through the specific operational bottleneck: technicians were spending 40% of their day driving between jobs because dispatchers manually clustered calls by zip code. The fix was a routing algorithm that minimized drive time, not distance, using traffic data and job-duration estimates. The result: each technician went from 4.5 to 7.2 billable hours per day. Lucas explains the financial math—revenue per truck jumped 60%, customer wait time dropped from 4 hours to 90 minutes, and repeat-customer rates doubled. Luna pushes back on implementation costs and cultural resistance. The episode closes with lessons for any service business where labor is the constraint. #Plumbing #Scaling #Scheduling #RoutingAlgorithm #OperationalEfficiency #ServiceBusiness #RevenueGrowth #CustomerExperience #LaborProductivity #Dispatch #PhoenixBusiness #TechInTrades #BillableHours #LastMileLogistics #Business #ScalingUp #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo

No reviews yet