IKEA’s $1.4bn AI Experiment & The Cost of Avoiding Accountability with Jag Sharma, Jen Campbell, Jason Kapadia and Matt Webster #114
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IKEA’s $1.4bn AI Experiment & The Cost of Avoiding Accountability with Jag Sharma, Jen Campbell, Jason Kapadia and Matt Webster #114
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IKEA uses an AI chatbot to automate nearly half of its customer service inquiries - you’d expect that to mean layoffs… not promotions.
They’ve retrained 8,500 workers into higher‑value roles instead of cutting headcount. Could this become the new blueprint in a society scared for our livelihoods?
Jag, Jen, Jason and Matt dive into this on Disconnected this week, where we also tackle Meta’s accountability issues (and the monumental cost of avoiding it), plus the widespread community pushback on data centres.
This episode of Disconnected covers:
- Human‑First AI vs Headcount Cuts
- Leadership Choices as the Real AI Variable
- Accountability, Social Media, and Youth Mental Health
- The Physical Backlash to an Invisible Technology
- Trust as AI’s Next Bottleneck
Jag Sharma:
https://www.linkedin.com/in/jagsharma
https://www.instagram.com/jagsharma/
Jen Campbell:
https://www.linkedin.com/in/jennifer-m-campbell/
Jason Kapadia:
https://www.linkedin.com/in/jasonkapadia/
https://www.instagram.com/jasonkapadia/
Felina Tan:
https://www.linkedin.com/in/felinagabrielletan/
Matt Webster:
https://www.linkedin.com/in/mattwwebster/