Problem-solving is a core capability in every automotive organisation.
Methods like 8D are widely used and required – yet many problems still return, escalate, or evolve into more complex issues.

In this episode of Specifically About Quality, Agata Lewkowska Ph.D. and Christopher Scott explore what advanced problem-solving really means when standard approaches are no longer enough.

From the customer’s perspective, repeated or complex problems signal deeper system weaknesses. When root causes are not fully understood, corrective actions remain local, and the same risks reappear in different forms.

In this episode, we discuss why traditional problem-solving methods sometimes fail to deliver lasting results. Agata and Christopher explain how organisations rely on simplified analysis for problems that require broader, system-level thinking.

This episode is not about applying more tools.
It’s about understanding problems deeply enough to eliminate them at the system level.

If this episode resonates with you, don’t stop here.

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Produced by"We See Sound"