Join host Eve Cunningham, MD, Chief Medical Officer at Cadence, in conversation with Crystal Broj, Chief Digital Transformation Officer at MUSC Health.

MUSC Health is a leading academic health system serving patients across South Carolina, with a growing footprint and a strong focus on digital innovation to expand access and improve outcomes. In this episode, Eve and Crystal explore what it really takes to drive transformation inside a complex health system—and why success depends far more on workflows and behavior change than on any single technology.

Their conversation focuses on:

• Why leading with problems and not tools is essential to meaningful digital transformation
• How MUSC is approaching access as its top priority, from digital front door to integrated patient engagement
• What it takes to evaluate, implement, and scale new technologies while navigating core systems, IT constraints, and vendor noise
• How AI and automation can reduce workforce burden without simply trying to “hire your way out” of demand
• Why measuring outcomes and continuously reassessing technology performance is critical to long-term success
• How health systems can balance speed, scalability, and real-world operational impact when adopting new solutions

For more information on Cadence, visit https://www.cadence.care/