In an ever-evolving tech landscape, the role of Chief Information Officer (CIO) has become increasingly complex and crucial for organizational success. Nancy MacKay interviews Jim Black and Tony Balasubramanian, exploring the challenges and triumphs faced by CIOs today. This conversation not only sheds light on their personal journeys but also emphasizes the importance of mentorship and peer support within the tech community.

Jim Black serves as Chief Information Officer at FYihealth group, where he drives technological innovation as a senior technology and digital business executive. He is a member of FYihealth group’s Executive Committee and chairs the Artificial Intelligence (AI) Advisory Committee, which governs and prioritizes AI investments across the organization. Jim brings over 20 years of leadership experience spanning three industries at the CIO level, now focused on advancing technology in the vision care and optical industry. His company, FYihealth group, is Canada's largest optometric network with over 370 clinics and retail stores across the country. Doctor-led, professionally managed, and patient-focused, their organization delivers outstanding eye care with patient-centric products and services. Their brands include FYidoctors, Visique, BonLook, and Solis Optics.

Tony Balasubramanian is a MacKay CEO Forums chair and a seasoned strategic executive and trusted advisor with over three decades of experience operating at the critical intersection of business and technology. With a global portfolio spanning Canada, the U.S., Europe, Asia, South America, and beyond, he has advised Fortune 500 companies, mid-market firms, and public sector organizations, guiding them through complex transformations, technology integrations, and leadership development.

Join a MacKay CEO Forums⁠⁠⁠⁠⁠ Peer Group:

MacKay CEO Forums⁠⁠⁠⁠⁠: brings results-oriented CEOs, Executives, and Business Leaders together to solve their toughest problems and maximize opportunity through peer learning and support. Learn more: https://mackayceoforums.com/members/

In this episode of "It's Lonely at the Top," host Nancy MacKay welcomes Kim Tofin and Sergey Poltev to discuss the unique challenges faced by CEOs and the importance of peer support. Sergey shares his journey as a first-generation immigrant from Russia, detailing how personal hardships shaped his entrepreneurial spirit and led him to establish three successful companies in IT and cybersecurity. Sergey emphasizes the significance of having a judgment-free space for leaders to connect and grow, which he found in Kim's CEO group. Kim, a seasoned executive and forum chair, highlights the value of peer group learning and the transformative power of mentorship in leadership roles.

Sergey Poltev helps growth-minded entrepreneurs escape “CEO overload” by building delegation systems powered by full-time, dedicated virtual assistants. As the founder of VA Desk, based in Ottawa, Ontario, he equips business owners with the playbook to hire, train, and integrate Philippines-based Virtual EAs into daily operations, turning chaos into repeatable workflows and freeing up time for leadership, health, and growth. With a background in technology and cybersecurity, Sergey brings a systems-first approach to delegation that’s practical, measurable, and built to scale.

Kim Tofin is a proud father, cultural explorer, and seasoned leader with nearly 40 years of global business experience spanning high-tech markets, major Canadian energy projects, and international consulting. Through BREAKOUTcx, Kim helps CEOs and executives move beyond the “go-it-alone” mindset into teamship — a collaborative leadership approach that transforms silos into strategic advantage. As a Forum Chair and team coach, Kim creates trusted spaces where leaders tackle complex challenges together. He’s known for bridging technical and non-technical worlds and guiding bold, possibility-driven leadership. Kim supports CEOs ready to evolve from soloists into courageous conductors.

Join a MacKay CEO Forums⁠⁠⁠⁠⁠ Peer Group:

MacKay CEO Forums⁠⁠⁠⁠⁠: brings results-oriented CEOs, Executives, and Business Leaders together to solve their toughest problems and maximize opportunity through peer learning and support. Learn more: https://mackayceoforums.com/members/

In this episode of the podcast, Nancy MacKay hosts Conan Graham, Chief Business Officer and Certified Forum Chair at MacKay CEO Forums, and Brian Harris, President and CEO of Beem Credit Union, discussing their leadership journeys, the challenges of being a CEO, and the importance of community and vulnerability in leadership. They explore the significance of personal growth, mental fitness, and the transformative potential of AI in the workplace. The conversation emphasizes the need for CEOs to surround themselves with supportive peers and to embrace new technologies to drive innovation and efficiency in their organizations.

Conan Graham is an accomplished executive who thrives at the intersection of strategy, innovation, and impact. With a career spanning multiple sectors, including FinTech, SaaS/PaaS, real estate, healthcare, senior living, and emerging technologies, Conan has consistently helped organizations turn complex challenges into sustainable growth. His approach combines visionary thinking with practical execution, grounded in a global perspective and a deep commitment to meaningful outcomes.

Brian Harris serves as President and CEO of Beem Credit Union, accountable to the Board of Directors for ensuring the ongoing success, strength, and long-term prosperity of the organization and its members. In this role, Brian Harris provides strategic leadership, direction, coordination, and planning to advance the credit union’s vision and deliver on the objectives outlined in Beem Credit Union’s corporate strategic plan. Born and raised in British Columbia, Brian Harris brings more than 20 years of global experience leading financial services organizations through periods of significant growth and transformation, helping them adapt to an increasingly fast-paced and evolving industry.

Join a MacKay CEO Forums⁠⁠⁠⁠⁠ Peer Group:

MacKay CEO Forums⁠⁠⁠⁠⁠: brings results-oriented CEOs, Executives, and Business Leaders together to solve their toughest problems and maximize opportunity through peer learning and support. Learn more: https://mackayceoforums.com/members/