Joie de Vivre: How La Madeleine's CEO John Dillon Is Bringing Joy Back to Restaurant Leadership
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Joie de Vivre: How La Madeleine's CEO John Dillon Is Bringing Joy Back to Restaurant Leadership
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Joie de vivre. It's a French phrase that translates to "the joy of life."
And when I sat down with John Dillon, CEO of La Madeleine, it was clear that joy isn't just a concept for this brand. The brand has been carrying joy in its DNA for 43 years. John's gift was seeing it and turning it up a notch.
When John took over as CEO, one of the first things he did was create “Spark Joy Sessions” - conversations with frontline employees to figure out the pain points that actually impacted them on a daily basis.
And when he went back a year later to report what had changed because of their feedback? He was surprised… they'd done more than he even realized!
That's leadership.
That’s a wrap for Season 7 - Hard to believe! Season 8 sneak peek will be coming soon!