In this episode of Business Made Smarter, host Ed Nell is joined by Doug D’Aubrey, Founder and Managing Director of Executive Training and Consultancy, to explore one of the most important (and often misunderstood) aspects of running a business: people management.

Doug explains why people management is both an art and a science, highlighting the importance of understanding individual motivations, adapting your approach and creating a culture that drives performance.

From hiring the right people to handling difficult conversations and building long-term loyalty, this episode offers practical, no-nonsense advice for business owners looking to improve team performance and avoid common management pitfalls.

Key Takeaways

People management is both an art and a science.

The science lies in understanding that everyone is different, while the art is in adapting your approach to motivate and manage each individual effectively.

Hire for fit, not just skill.

Even highly skilled individuals can damage a business if they don’t align with its culture, values or ways of working.

Culture starts at the top.

The business owner defines the culture. Your behaviour, standards and expectations shape how the entire organisation operates.

Don’t avoid difficult decisions.

Keeping the wrong person for too long can disrupt the business. Address issues early rather than adapting the business around them.

Develop people continuously.

People management doesn’t stop once someone is settled. Ongoing feedback, support and development are key to long-term success.

Key Moments

“One size does not fit all when it comes to people.”

“If they don’t fit the culture, you have to let them go - no matter how skilled they are.”

“Maybe you need to look at yourself as the business owner.”

“Culture is set at the top - it flows down through the business.”

“Your biggest job as a manager is people management.”

About the host

Doug D’Aubrey, founder and Managing Director of Executive Training and Consultancy (ETC), leverages extensive senior management experience to help businesses across the UK and Europe. With tailored consultancy packages ranging from short-term projects to 3-year growth programs, Doug aids companies in improving operations and achieving results. Doug’s success lies in his honest communication with leaders, identifying strategies to enhance management skills and optimise service delivery for measurable outcomes.

Take advantage of a FREE 2-hour Business Review with ETC’s expert consultants to identify goals, tackle challenges, and create a clear plan for growth. Visit https://exec-tc.com/ to book your review.

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