In this episode, Jen is joined by Steve Friedlein to explore the challenge of “daring to trust.” Trust can be fragile, and rebuilding it—whether we were the cause of the breakdown or someone else was—often requires courage and self-reflection. Rather than focusing on what others should do differently, the conversation emphasizes taking responsibility for our own behaviors that build or erode trust.

Drawing on insights from The Speed of Trust, Jen and Steve discuss how trust is built on two key pillars: character and competence. It’s not enough to have good intentions—people must also demonstrate reliability and capability over time. They also examine common “trust traps” like gossip, assumptions, avoidance, and bypassing others in communication, all of which can quietly undermine relationships.

The episode highlights how trust is rebuilt through small, everyday interactions—micro moments of honesty, feedback, and follow-through. While trust can break quickly, restoring it requires patience, consistency, and the willingness to have difficult conversations.

Whether at work or at home, rebuilding trust often begins with a simple but courageous step: daring to start the conversation.

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