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Tech Disruptors

Tech Disruptors

By: Bloomberg
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About this listen

 Tech Disruptors by Bloomberg Intelligence features conversations with thought leaders and management teams on disruptive trends. Topics covered in this series include cloud, e-commerce, cybersecurity, AI, 5G, streaming, advertising, EVs, automation, crypto, fintech, AR/VR, metaverse and Web 3.0. This podcast is intended for professional investors only. It is being prepared solely for informational purposes only and does not constitute an offer or investment advice.2022 Bloomberg Economics Personal Finance
Episodes
  • Concentrix CEO on Scaling AI in Customer Service

    Concentrix CEO on Scaling AI in Customer Service
    Mar 27 2026
    Concentrix CEO Chris Caldwell joins Bloomberg Intelligence analyst Tamlin Bason to examine how AI is reshaping customer experience. As companies move from pilots to scaled deployment, Caldwell discusses how AI is enabling more personalized, real-time interactions, while introducing risks around consistency, trust and brand control. The conversation also explores the role of incumbents like Concentrix in bringing the scale needed to implement AI effectively, bridging the gap between emerging technology and enterprise execution. Caldwell shares where he sees value forming across the customer-experience ecosystem, and why protecting brand identity remains critical as automation deepens.
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    31 mins
  • Salesforce on Measuring Agentic Work Outcomes

    Salesforce on Measuring Agentic Work Outcomes
    Mar 25 2026
    “Enterprises cannot vibe operate,” declares Madhav Thattai, GM and EVP of Salesforce AI, on this episode of Bloomberg Intelligence’s Tech Disruptors podcast. Thattai and BI senior technology analyst Anurag Rana discuss why Salesforce thinks the “SaaSpocalypse” narrative misses how agents change outcomes and how the company is trying to measure that shift with Agentic Work Units (AWUs) — a way to track work performed rather than just token inputs. Thattai outlines Salesforce’s four-part agentic enterprise framework: system of context, system of work, system of agency and system of engagement. The conversation explores how large-language model flexibility plus deterministic workflows are used to reduce “prompt doom loops,” improve latency and manage cost. The discussion also covers how Salesforce is monetizing agents via license bundles and consumption, and why AWUs and session-trace tooling are positioned as budgeting and operational aids for CIOs and CFOs.
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    53 mins
  • Qlik CEO on Building AI-Ready Data Foundations

    Qlik CEO on Building AI-Ready Data Foundations
    Mar 23 2026
    AI adoption is moving from experimentation to execution, exposing gaps in data quality and governance. Qlik CEO Mike Capone joins Bloomberg Intelligence Senior Software Analyst Sunil Rajgopal to discuss why enterprises must build strong data foundations rather than rely on plug-and-play LLMs. “SaaS isn’t going away — it just has to be rewired,” Capone says, highlighting how AI is reshaping software architectures and limiting returns without strong data infrastructure. The discussion also covers Qlik’s positioning, competitive dynamics and how AI-driven productivity is influencing growth and product strategy.
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    42 mins
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