Deciding to end a client relationship is one of the most difficult choices a lawyer can make. Many attorneys feel obligated to continue working on a matter even when it consumes disproportionate time and emotional energy, often for a client whose behavior or engagement is challenging.

In this episode, I walk through how to fire a client professionally and ethically. I cover practical steps, including organizing work products, ensuring proper timing in litigation and transactional matters, and communicating clearly with the client. I also discuss the emotional and cognitive biases that make it hard to disengage and explain why these tendencies are natural but should be managed strategically.

Get full show notes, transcript, and more information here: agileattorney.com/124

Take your law practice from overwhelmed to optimized with GreenLine Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

Lawyers often think of legal operations, legal technology, and legal practice as separate disciplines. But many of the same principles that improve a legal department, support a successful technology product, or strengthen the management of a legal matter are more connected than they might first appear.

In this episode, I sit down with Justin McCallon, CEO of the legal AI company Strongsuit and a former legal transformation leader at AT&T. We explore how process-improvement frameworks and operational thinking can help legal professionals solve problems more effectively. Justin shares lessons from leading large-scale legal transformation efforts, launching AI products, and building systems that help litigators navigate complex matters with greater clarity and confidence.

Get full show notes, transcript, and more information here: agileattorney.com/123

Take your law practice from overwhelmed to optimized with GreenLine Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

Follow Justin on LinkedIn: linkedin.com/in/justin-mccallon

AI is being sold to lawyers as a productivity breakthrough, a way to eliminate tedious work, increase efficiency, and free up more time for higher-value thinking. But once you move past the hype, the more important question becomes whether you're falling into an AI productivity trap where increased activity is mistaken for meaningful progress.

In this episode, I kick off a new occasional series on AI ROI by exploring how lawyers should think about return on investment beyond simple time savings or subscription costs. I break down the hidden investments that often go overlooked, including cognitive load, quality assurance, workflow bottlenecks, and the tendency for AI to encourage overcommitment rather than meaningful productivity gains.

Get full show notes, transcript, and more information here: agileattorney.com/122

Take your law practice from overwhelmed to optimized with GreenLine Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant