The Amazon Connect Podcast - Ep.19 - Amazon Connect Customer is here! with Iftach Bashan
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The Amazon Connect Podcast - Ep.19 - Amazon Connect Customer is here! with Iftach Bashan
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Narrated by:
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In this episode, we explore the recent transformations in Amazon Connect, including its expansion into a family of solutions, the strategic acquisition of NLX, and the future of AI-driven customer experience. Our expert, Iftach Bashan, shares insights on how these innovations are shaping the industry and delivering faster, more consistent outcomes for customers.
Keywords:
#AmazonConnect #AI #NLX #customerexperience #AWS #contactcenter #AIsolutions #digitaltransformation #customeroutcomes
Key Topics:
Amazon Connect's evolution into a family of solutions
The strategic acquisition of NLX and its impact
The role of AI in transforming customer experience
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