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The CX Podcast R&R

The CX Podcast R&R

By: Rhian Huxtable & Richard Knight
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About this listen

 Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.Rhian Huxtable & Richard Knight Economics
Episodes
  • Episode 85 - Why is company culture key to great CX? with Alistair Tudor - Head of Transformation and Client Delivery

    Episode 85 - Why is company culture key to great CX? with Alistair Tudor - Head of Transformation and Client Delivery
    Mar 19 2026

    In this episode Richard Knight and Rhian Huxtable from insight6 catch up with Alistair Tudor again! This time they discuss how Stephens Scown Llp have taken CX to the next level. Alistair talks about the firms focus on a great company culture that enables great client experiences.

    The CX Podcast R&R is an www.insight6.com production
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    36 mins
  • Episode 84 - CX in 2026 with Jonathan Winchester, founder and CEO of insight6

    Episode 84 - CX in 2026 with Jonathan Winchester, founder and CEO of insight6
    Dec 11 2025

    In this episode, Richard and Rhian warble with the founder and head honcho at insight6, Jonathan Winchester. They talk all about how insight6 came into being and what things are looking like for 2026 on the CX battlefield!

    Tune in and gather ideas and insights for your CX delivery in 2026!

    This an insight6 production for more information go to: www.insight6.com
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    34 mins
  • Episode 83 - Taking CX to the next level with Alistair Tudor From Stephens' Scown Solicitors

    Episode 83 - Taking CX to the next level with Alistair Tudor From Stephens' Scown Solicitors
    Sep 29 2025

    In this episode Richard and Rhian warble with Alistair Tudor from Stephens' Scown, a regional law firm with offices across the south-west of England.

    Alistair shares how as Head of Transformation and Client Delivery, he has worked with the team at Stephens' Scown to deliver world-class client experiences. He reveals the stages of transformation and tips on how to delight clients and customers,

    The CX Podcast R&R is brought to you by www.insight6.com
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    32 mins
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