Explore the hidden culture of high-performing veterinary practices, focusing on intentionality, team dynamics, and leadership. Learn practical strategies to build and sustain a positive, productive practice environment.

key topics

• The feel and atmosphere of high-performing practices
• The importance of intentionality in culture building
• Strategies for hiring personality fit over technical skills
• The role of leadership and vulnerability in culture
• Financial indicators of a strong practice culture

Sound Bites

• "A high performing practice feels relaxed and energized"
• "Hire for personality, teach technical skills"
• "Accountability is rooted in shared values and trust"

Chapters

00:00
Introduction and Celebrating Culture

01:59
The Essence of High Performing Practices

06:00
Intentionality in Building Culture

09:57
Financial Insights and Culture Connection

13:02
The Importance of Team Dynamics

18:37
Defining and Measuring Culture

23:04
The Impact of Intentional Culture on Performance

28:39
The Role of a Practice Manager

30:49
Leadership Training and Team Dynamics

33:29
The Difference Between Management and Leadership

35:59
Transforming Practice Culture

37:42
Challenges in Changing Culture

45:43
Resources for Building a Better Culture

50:40
www.LGA.CPA

Resources

Dare to Lead by Brené Brown - https://www.amazon.com/Dare-Lead-Brave-Conversations-Courage/dp/0399592520
The E-Myth Veterinarian by Dr. Peter Weinstein - https://www.amazon.com/E-Myth-Veterinarian-Dr-Peter-Weinstein/dp/1119546794
The Energy Bus by Jon Gordon - https://www.amazon.com/Energy-Bus-Guide-Attitude-Change/dp/1118901742
Leaders Eat Last by Simon Sinek - https://www.amazon.com/Leaders-Eat-Last-Civility-Leadership/dp/1591848016
Traction by Gino Wickman - https://www.amazon.com/Traction-Get-Grip-Entrepreneurs-Operations/dp/1936661837