How Blue Sense Digital operates as a training and recruiting business inside a professional services model, and why most agencies get hiring, remote work, and team development backwards. Sebastian Bench joins Scott to break down the humble/hungry/smart framework, the trap of overindexing on big-brand resumes, why Australian agencies have to hire globally, and what actually keeps high performers engaged over the long term.

$5m+ p/yr brands get a free audit here: https://bsd.bluesensedigital.com.au/free-audit62960571

00:00 Why BSD operates like a recruiting and training business, not an agency
03:30 Product is people: why this changes everything about how you scale
05:14 Inside the BSD training program (50 hours, four weekly rhythms)
12:05 Advice for ecom founders developing internal performance marketers
15:53 In-office vs. globally remote: why the talent pool drives the decision
20:11 Why most remote teams fail (and how to make them work)
25:13 The hiring mistake: overindexing on big-brand resumes
27:55 The trait that separates exceptional hires from dangerous ones
30:32 Humble, hungry, smart: the framework we screen for
35:15 What actually keeps high performers engaged long term
38:21 Skills that become non-negotiable in an AI-first world
43:27 How to decide where to expand a business (and where not to)
49:44 What BSD is hiring for right now


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Blue Sense is a global eCommerce consulting firm that partners with founders & operators to tackle their biggest growth challenges.

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