The UX of Airports — Did you bring your arrival and departure forms?

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The UX of Airports — Did you bring your arrival and departure forms?

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Geoff and Guy acknowledge and lament the challenges in getting international air travel “back to the way it was” post-covid. They won’t let us leave, and they won’t let us stay. There’s probably a form for that too.

Ignore that this episode was released 6 months after recording when many of the discussed restrictions were still in place — timeliness is not our strong suit, but thought-provoking questions are.

Covered this episode:
💡 What is the best way to make your passengers wait?
💡 Who should really be responsible for completing the departure requirement checks?
💡 Can proactively setting customer expectations actually be a bad thing?
💡 What role can we play in driving the changes we want to see?

Originally recorded on 24 June 2022.

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Hosted by Geoff Wilson (geoffwilsonhcd.com)

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Intro and Outro tracks:
Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224)
Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)

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