In this episode of the Unmasked Therapist Podcast, Clinical Supervisors ⁠⁠Kim Rippy, LPC⁠⁠ and ⁠⁠Kaitlyn Steel, LMFT⁠⁠ continue their conversation with Keystone Therapy Group’s admin, ⁠Maeve Englehart⁠, for Part 2 of this behind-the-scenes look at the role that keeps a practice running smoothly.

Building on Part 1, this episode dives deeper into the relational and operational impact of having administrative support within a therapy practice. The conversation shifts from what admins do to why their role is so essential—not just for efficiency, but for protecting the therapeutic relationship and creating a seamless client experience.

Kim shares her philosophy on separating billing from clinical work, highlighting how this boundary preserves both the integrity of the therapist-client relationship and the sustainability of the business. Maeve offers her perspective from the admin side, reflecting on how managing communication, billing, and first client contact shapes how supported and understood clients feel from the very beginning.

Together, they explore how responsiveness, consistency, and authenticity extend beyond the therapy room—and how even small interactions can significantly impact whether a client follows through with care.

In Part 2, we discuss:• Why separating billing from clinical work protects the therapeutic relationship• The role of admin support in maintaining ethical and sustainable business practices• How first impressions and responsiveness impact client follow-through• What clients are really looking for when they first reach out for therapy• The importance of consistency and communication across a practice• Common ways therapists unintentionally impact client experience outside of sessions• How authenticity and connection start from the very first point of contact

Connect with us:Supervision: ⁠www.keystonetherapygroup.com/supervision/⁠Instagram: @TheUnmaskedTherapistEmail: ⁠⁠Supervision@KeystoneTherapyGroup.com⁠⁠

If this episode resonated with you, leave a five-star review and subscribe for more conversations about authentic, grounded, human-centered therapy.

Disclaimer:This podcast is for educational purposes only and is not a substitute for clinical supervision. All information shared represents our own opinions and should not be taken as legal or clinical direction.

#TheUnmaskedTherapist #UnmaskedTherapist #TherapistPodcast #MentalHealthPodcast #TherapistConversations

In this episode of the Unmasked Therapist Podcast, Clinical Supervisors ⁠Kim Rippy, LPC⁠ and ⁠Kaitlyn Steel, LMFT⁠ are joined by Keystone Therapy Group’s admin, Maeve Englehart, for a behind-the-scenes look at the role that keeps a practice running smoothly.

This is Part 1 of a two-part conversation, with Part 2 releasing next Monday.

Together, they explore the often unseen but essential work of administrative support in a therapy practice. Kim and Kaitlyn share their experiences building Keystone from the ground up, including the moment when managing everything alone became unsustainable and the decision to bring on an admin became necessary for both client care and clinician well-being.

Maeve offers insight into her unique path into the role, from her background in psychology and inpatient psychiatric work to her current experience supporting both clients and clinicians. She reflects on how working behind the scenes in a collaborative practice has deepened her understanding of therapy and reinforced the importance of connection at every level of care.

Through candid and engaging conversation, this episode highlights how administrative roles are not just logistical, but relational—shaping first impressions, supporting therapeutic relationships, and allowing clinicians to focus more fully on their clients.

In Part 1, we discuss:
• The transition from solo practice to a growing group practice
• How burnout can signal the need for additional support
• What to look for when hiring an admin beyond just technical skills
• Maeve’s background and journey into the role
• The value of curiosity, adaptability, and collaboration in a clinical setting
• Why admin work is a crucial part of client care, not just operations

Connect with us:
Supervision: ⁠www.keystonetherapygroup.com/supervision/⁠
Instagram: @TheUnmaskedTherapist
Email: ⁠Supervision@KeystoneTherapyGroup.com⁠

If this episode resonated with you, leave a five-star review and subscribe for more conversations about authentic, grounded, human-centered therapy.

Disclaimer:
This podcast is for educational purposes only and is not a substitute for clinical supervision. All information shared represents our own opinions and should not be taken as legal or clinical direction.

#TheUnmaskedTherapist #UnmaskedTherapist #TherapistPodcast #MentalHealthPodcast #TherapistConversations

In this episode of the Unmasked Therapist Podcast, Clinical Supervisors Kim Rippy and Kaitlyn Steel explore an often overlooked but deeply impactful part of clinical work: the physical and psychological space therapists practice in—especially in virtual and hybrid settings.

They reflect on how a therapist’s environment influences not only client perception, but also the clinician’s own mindset, presence, and emotional boundaries. From working in shared spaces during COVID to building more intentional home offices, Kim and Kaitlyn share their evolving experiences and the small but meaningful changes that help them shift into “therapist mode.”

Through candid conversation, they highlight the importance of creating rituals that signal the transition into work, whether that’s getting dressed for the day, adjusting lighting and background, or simply closing a door. They also explore how therapists can adapt their environment to fit their real lives, rather than striving for perfection.

Drawing from their own clinical work and supervision conversations, this episode offers practical and relatable ways therapists can create spaces that support both effective therapy and personal well-being.

In this episode, we discuss:• How your physical environment impacts your clinical presence• Navigating virtual therapy while working from home• Creating psychological separation between work and personal life• Simple rituals that help shift into “therapist mode”• Adapting your space to fit your real life, not an ideal standard• The role of intentionality in maintaining boundaries and focus

Connect with us:Supervision: www.keystonetherapygroup.com/supervision/Instagram: @TheUnmaskedTherapistEmail: Supervision@KeystoneTherapyGroup.com

If this episode resonated with you, leave a five-star review and subscribe for more conversations about authentic, grounded, human-centered therapy.

Disclaimer:This podcast is for educational purposes only and is not a substitute for clinical supervision. All information shared represents our own opinions and should not be taken as legal or clinical direction.

#TheUnmaskedTherapist #UnmaskedTherapist #TherapistPodcast #MentalHealthPodcast #TherapistConversations