More often than not, problems during a WMS rollout start earlier, when teams move too quickly through planning, requirements, and testing.

In our latest Zion Experience episode, Jim Shaw and Drew Eubank talk through what it takes to prepare for a WMS project before vendor selection and implementation begin.

In this conversation, they cover:

➡️ Why understanding your “why” is the first step

➡️ Why process mapping from order creation through shipment matters

➡️ How rushed requirements create scope problems later

➡️ Why provider evaluation should stay agnostic

➡️ Why testing needs more time than most teams expect

One of the clearest takeaways from the episode is that WMS projects are a heavy lift, and spending the time up front will determine how much pain shows up later.

“Data never lies… but it also never tells the whole story.”

That line from Drew in our latest Zion Experience episode is the reason Operations Advisory exists.

In this episode, Jen Thomas sits down with Jim Shaw and Drew Eubank to break down how advisory really works. They talk through defining the right problem, walking the distribution center floor, identifying quick wins, and building a roadmap grounded in reality. Because the truth usually lives somewhere between what the reports say and what the floor is actually doing to keep things moving.

Automation is a capital investment. Maintenance determines whether that investment delivers long-term value.

In our latest Zion Experience episode, we talk with Lee Hobbs about what it actually takes to sustain automated distribution centers over time.

In this conversation, we cover:

➡️ Why preventive and proactive maintenance protects your original capital investment

➡️ How small issues turn into major disruptions when ignored

➡️ What a practical maintenance roadmap looks like in modern automated DCs

➡️ How technician skill sets are evolving alongside automation

Strong maintenance programs reduce downtime, extend equipment life, stabilize operations, and protect capital over the long-term.