Uber and the Dark Arts of Algorithmic Management
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Uber and the Dark Arts of Algorithmic Management
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You don't need to be a card carrying communist to appreciate the familiar tension between employees and management, but what happens when your boss is an app? In this episode of the In-House Ethicist, John Paul Rollert explores the ways in which Uber has tried to perfect the art of app based management. He catalogues the ways in which the company nudges and controls its drivers and discusses how their efforts portend a world where management techniques will increasingly be automated.
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