Vanguard's Client-First Approach to Building Trust at Scale
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Vanguard's Client-First Approach to Building Trust at Scale
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About this listen
At Vanguard, every investment is centered on client needs—but delivering that consistently at scale takes more than intent.
In this week's episode of The Modern Customer Podcast, Matt Brancato shares how alignment across teams, disciplined listening, and AI-supported frontline decisions come together to create a more unified client experience.
Trust isn't built through strategy—it's built through consistent execution.
If you're working to deliver customer experience at scale while maintaining trust, this one is worth your time.
🎧 Listen to the full episode and follow The Modern Customer Podcast for more CX insights.
Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn
For regular updates on customer experience, sign up for her weekly newsletter here. Learn more at www.blakemichellemorgan.com