I used to think I understood healthcare.

Then my patients asked me one simple question…

“How much will this cost me?”

And I didn’t have an answer.

Not because I didn’t care…

But because the system wasn’t built to give one.

In this episode, I walk through a truth most people never hear—why prices feel random, why even doctors don’t know them, and what happens when we finally flip that model upside down.

There’s a belief that patients can’t shop for healthcare.

I don’t buy that.

And once you see what’s really going on behind the scenes… you won’t either.

This isn’t just about cost.

It’s about control.

In this episode, you’ll learn:

• Why healthcare pricing feels unpredictable—and why that might not be an accident
• The hidden system that makes simple care feel complicated and out of reach
• What changes when patients can finally see the price before they say yes

Connect with Rahul Naidoo, the CEO and Co-founder of Superscript.

• https://www.superscript.nyc/

Chapters:

00:00 – Opening Thoughts on Complexity in Medicine

00:23 – The Question Doctors Can’t Answer

01:46 – Why This Conversation Matters

02:01 – From Computer Science to Healthcare

04:47 – Quitting Jobs With No Plan

06:25 – Why Healthcare Was the Target

07:40 – Are Prices Really Random?

08:28 – The Idea That Changes Everything

11:25 – What Problem Is Actually Being Solved

13:38 – Why Pricing Is So Complicated

17:33 – The Hidden Insurance Puzzle

20:02 – Can This System Actually Work?

24:17 – Where This Gets Really Interesting

27:37 – The Bigger Vision for Healthcare

31:48 – Building the System From Scratch

35:04 – Growth, Scale, and What’s Next

37:28 – The Real Role of AI in Healthcare

42:40 – What Doctors Think About This

45:02 – Why Practices Are Losing Money

47:31 – A Different Way to Think About Insurance

51:53 – The Philosophy Behind It All

54:50 – Final Thoughts and What Comes Next