What If You Stopped Designing for Who Your Customer Wants to Be?
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Every product strategy framework tells you to build for your customer's aspirational self. The Snooze button never got that memo — and became one of the most-used features in human history. In this episode, we trace the surprisingly long history of not wanting to wake up, from medieval monks to Victorian knocker-uppers, and ask what it means for the products you are building right now.
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