Why I'm betting my business and my career on customer experience
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Why I'm betting my business and my career on customer experience
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Narrated by:
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By:
Hi, I'm Dan Williams, and I'm going 'all in' on customer experience.
I'd like to explain why.
In this episode I explore why customer experience, not AI, is the real competitive advantage of the future, and how service businesses can escape commoditisation by entering the experience economy.
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