Showing titles in Conflict Resolution & Mediation
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Coping in a Toxic Environment
- Decency Journey, Book 3
- By: Anna Eliatamby
- Narrated by: Michael Lenz
- Length: 35 mins
- Unabridged
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Coping in a Toxic Environment is a short, user-friendly guide to negotiating tricky working conditions and learning to thrive rather than simply survive in the workplace. A must-have audiobook for anyone who is struggling in their current employment, it will help you to explore what is toxic for you and review how you are coping in the environment you are in.
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Coping in a Toxic Environment
- Decency Journey, Book 3
- Narrated by: Michael Lenz
- Series: Decency Journey, Book 3
- Length: 35 mins
- Release date: 11-09-23
- Language: English
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£5.60 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 30-08-22
- Language: English
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£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Rudeness Rehab
- Reclaiming Civility in the Workplace and Your Home Space
- By: John O’Brien
- Narrated by: Drew Alan Baker
- Length: 5 hrs and 23 mins
- Unabridged
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Hate and division have become a more prevalent part of our society. People can easily identify how violent or aggressive behavior has a negative impact on those involved and even those who witness it. But what about the more subtle but nonetheless negative behaviors of rudeness and incivility?
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Rudeness Rehab
- Reclaiming Civility in the Workplace and Your Home Space
- Narrated by: Drew Alan Baker
- Length: 5 hrs and 23 mins
- Release date: 30-01-25
- Language: English
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Turn Enemies into Allies
- The Art of Peace in the Workplace (Conflict Resolution for Leaders, Managers, and Anyone Stuck in the Middle)
- By: Judy Ringer, James Warda - foreword
- Narrated by: Coleen Marlo
- Length: 5 hrs and 29 mins
- Unabridged
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In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene. But before you can successfully guide others in managing disagreements, you must be able to manage yourself - your mindset, presence, and behaviors.
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Turn Enemies into Allies
- The Art of Peace in the Workplace (Conflict Resolution for Leaders, Managers, and Anyone Stuck in the Middle)
- Narrated by: Coleen Marlo
- Length: 5 hrs and 29 mins
- Release date: 01-05-19
- Language: English
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The Book on Every Day Negotiating
- The Magic Key for Everyday People to Get More of What They Want More Often Without Being a Jerk
- By: Jeff Vegas Howard
- Narrated by: Dustin Cook
- Length: 1 hr and 47 mins
- Unabridged
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If you’re like most people, you probably don’t like the idea of negotiation. It may bring up images of heated arguments or underhanded schemes. But by not taking this step, you’re missing out on better deals, better opportunities, and better outcomes for yourself and the people you care about. Negotiation is simply a focused discussion that aims to bridge differences and find a mutually beneficial outcome. And unlike what you see in the movies, negotiating doesn’t have to be an all-out war.
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gentle guidance for people who hate confrontation
- By Anonymous on 28-07-25
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The Book on Every Day Negotiating
- The Magic Key for Everyday People to Get More of What They Want More Often Without Being a Jerk
- Narrated by: Dustin Cook
- Length: 1 hr and 47 mins
- Release date: 21-01-22
- Language: English
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The Schmuck in My Office
- How to Deal Effectively with Difficult People at Work
- By: Jody Foster MD, Michelle Joy
- Narrated by: Christina Delaine
- Length: 9 hrs and 57 mins
- Unabridged
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Everyone has a "schmuck" in their office - a difficult, disruptive person who upsets the workplace, confuses their coworkers, and causes concern. No one is safe from a schmuck. They come in many sizes and shapes. In her new audiobook, Dr. Jody Foster explains the entire spectrum of schmucks and how they can decrease productivity and generally make everyone else unhappy.
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The Schmuck in My Office
- How to Deal Effectively with Difficult People at Work
- Narrated by: Christina Delaine
- Length: 9 hrs and 57 mins
- Release date: 04-04-17
- Language: English
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Infested
- End Workplace Drama, Stop Toxic Employees, Build a Thriving Small Business
- By: Tim Whitt
- Narrated by: Scotty Kwas
- Length: 4 hrs and 7 mins
- Unabridged
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Are your employees acting like termites chewing through your business? Do clients drain your energy, or suppliers leave you wondering what planet they’re on? Running a service-based business shouldn’t feel like a full-time pest control operation, but too often, it does. Author and entrepreneur Tim Whitt has spent 45 years in the pest control industry—30 in corporate leadership and 15 building his own thriving company, Pied Piper Pest & Lawn. Based in Oklahoma, Tim has seen it all. From technician to owner, he’s learned how both pests and people behave…
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Infested
- End Workplace Drama, Stop Toxic Employees, Build a Thriving Small Business
- Narrated by: Scotty Kwas
- Length: 4 hrs and 7 mins
- Release date: 06-05-26
- Language: English
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How to Communicate Like a Therapist
- Master the Techniques Therapists Use to Build Trust, Resolve Conflicts, and Connect Deeply
- By: Kevin Berger
- Narrated by: Phillip McKaughan
- Length: 3 hrs and 37 mins
- Unabridged
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Unlock the secrets to powerful communication with "How to Communicate Like a Therapist" by Kevin Berger. In this comprehensive guide, you’ll discover the proven techniques that therapists use to navigate complex conversations, build trust, and foster meaningful connections.
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How to Communicate Like a Therapist
- Master the Techniques Therapists Use to Build Trust, Resolve Conflicts, and Connect Deeply
- Narrated by: Phillip McKaughan
- Length: 3 hrs and 37 mins
- Release date: 25-11-24
- Language: English
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How to Win at Office Politics Without Killing Someone
- Ethical Ways to Navigate the Corporate Jungle and Come Out on Top
- By: Alex Baker
- Narrated by: Dan Weiss
- Length: 5 hrs and 22 mins
- Unabridged
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Are you ready to master the art of office politics without sacrificing your values? How to Win at Office Politics Without Killing Someone by Alex Baker is your ultimate guide to thriving in the corporate world with grace and strategy.
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How to Win at Office Politics Without Killing Someone
- Ethical Ways to Navigate the Corporate Jungle and Come Out on Top
- Narrated by: Dan Weiss
- Length: 5 hrs and 22 mins
- Release date: 21-11-24
- Language: English
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Navigating a Toxic Workplace for Dummies
- By: Catherine Mattice MA
- Narrated by: Callie Beaulieu
- Length: 14 hrs and 19 mins
- Unabridged
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Toxic workplaces can be bad for your mental and physical health, and they're one of the leading causes of employee turnover. Navigating a Toxic Workplace for Dummies explores what causes work environments to turn sour, and what you can do about it.
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Navigating a Toxic Workplace for Dummies
- Narrated by: Callie Beaulieu
- Length: 14 hrs and 19 mins
- Release date: 26-08-25
- Language: English
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101 Tough Conversations to Have with Employees 3rd Edition
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Length: 7 hrs
- Unabridged
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101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Summary: Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a...
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101 Tough Conversations to Have with Employees 3rd Edition
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- Length: 7 hrs
- Release date: 20-10-26
- Language: English
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£11.49 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Think Like a Negotiator
- Mastering the Art of Persuasion for Business, Relationships, and Life (Sharper Thinking, Book 4)
- By: Dan Furze
- Narrated by: Bruce Powell
- Length: 4 hrs and 35 mins
- Unabridged
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Master the art of negotiation with Think Like a Negotiator, your ultimate guide to securing success in every deal. Whether you’re navigating business contracts, salary discussions, or everyday decisions, this audiobook equips you with advanced strategies and proven techniques to achieve win-win outcomes. Learn to reframe objections, harness the power of silence, read body language, and use empathy to influence and connect with others.
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Think Like a Negotiator
- Mastering the Art of Persuasion for Business, Relationships, and Life (Sharper Thinking, Book 4)
- Narrated by: Bruce Powell
- Series: Sharper Thinking, Book 4
- Length: 4 hrs and 35 mins
- Release date: 06-01-25
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Help Your Boss Help You
- Convert Conflict into Opportunities
- By: Ken Kousen
- Narrated by: Ken Kousen
- Length: 5 hrs and 30 mins
- Unabridged
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Manage your manager to get what you want from your job and your career. As a professional in the business world, you care about doing your job the right way. The quality of your work matters to you, both as a professional and as a person. The company you work for cares about making money, and your boss is evaluated on that basis. Sometimes those goals overlap, but the different priorities mean conflict is inevitable. Take concrete steps to build a relationship with your manager that helps both sides succeed.
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A book that I was waiting for.
- By Anonymous on 09-02-22
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Help Your Boss Help You
- Convert Conflict into Opportunities
- Narrated by: Ken Kousen
- Length: 5 hrs and 30 mins
- Release date: 16-11-21
- Language: English
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£11.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Developing Leadership Skills 62: Continuous Improvement in Your Work Group
- Module 7 Section 2
- By: Jeffrey Liker
- Narrated by: Jeffrey Liker, George Trachilis
- Length: 18 mins
- Unabridged
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Follow along as Dr. Liker explains the Lean Leadership Development Model (LLDM) and how it aligns with the accepted principles of operational excellence. The teaching objectives for this section are to review the Lean Leadership Development Model; discuss the self-development learning cycles in more detail; and point out the triggers that tell you when you are ready for Hoshin Kanri.
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Developing Leadership Skills 62: Continuous Improvement in Your Work Group
- Module 7 Section 2
- Narrated by: Jeffrey Liker, George Trachilis
- Length: 18 mins
- Release date: 23-07-18
- Language: English
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£3.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Key to Overcoming Conflict
- Embracing the A.R.K. Method to Defuse Anger, Melt Resentment, and Ease Keen Disappointment (Stress Makeover Series)
- By: Carla Henry-Lewis, Dr. Carolyn Henry-Hurst
- Narrated by: Tonya Scott-Williams
- Length: 3 hrs and 43 mins
- Unabridged
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Discover how to overcome conflicts with confidence and grace… and regain your peace of mind. Have you seen simple misunderstandings escalate into full-blown conflicts? Do you revisit conflicts in your head, thinking of better responses? Are your personal and professional relationships straining because of your conflicts? If you answered yes to the above questions, you are in the right place.
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Great guide
- By Anonymous on 17-04-24
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The Key to Overcoming Conflict
- Embracing the A.R.K. Method to Defuse Anger, Melt Resentment, and Ease Keen Disappointment (Stress Makeover Series)
- Narrated by: Tonya Scott-Williams
- Length: 3 hrs and 43 mins
- Release date: 25-03-24
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Give to Get
- The Secret Wealth Building System That Never Fails (Serve No Master, Book 6)
- By: Jonathan Green
- Narrated by: Randall Weaver
- Length: 4 hrs and 34 mins
- Unabridged
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Around 90 percent of small businesses fail every year. However, if you adopt this one simple mindset...you'll have a business built to thrive during the hardest times. A business built to survive anything life throws at you. A business people love to support, and in turn, a profitable business that supports you.
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Give to Get
- The Secret Wealth Building System That Never Fails (Serve No Master, Book 6)
- Narrated by: Randall Weaver
- Series: Serve No Master, Book 6
- Length: 4 hrs and 34 mins
- Release date: 22-03-21
- Language: English
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Holding the Calm
- The Secret to Resolving Conflict and Defusing Tension
- By: Hesha Abrams
- Narrated by: Janina Edwards
- Length: 4 hrs and 3 mins
- Unabridged
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Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts.
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Holding the Calm
- The Secret to Resolving Conflict and Defusing Tension
- Narrated by: Janina Edwards
- Length: 4 hrs and 3 mins
- Release date: 11-07-22
- Language: English
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£10.68 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Pebbles in My Shoe
- Three Steps to Breaking Through Interpersonal Conflict
- By: Linda P. Outka
- Narrated by: Linda P. Outka
- Length: 2 hrs and 21 mins
- Unabridged
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Do you have a difficult person in your professional or personal life? Is there a conversation you know you should have but don’t want to risk damaging the relationship? Would you like to move past the pain into a more productive relationship? Relational hurts are like pebbles in our shoes. Strained relationships, failed conversations, and unresolved conflicts drain our energy and sabotage our success.
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Pebbles in My Shoe
- Three Steps to Breaking Through Interpersonal Conflict
- Narrated by: Linda P. Outka
- Length: 2 hrs and 21 mins
- Release date: 31-08-20
- Language: English
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£8.03 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Dangerous Love
- Transforming Fear and Conflict at Home, at Work, and in the World
- By: Chad Ford
- Narrated by: Chad Ford
- Length: 5 hrs and 47 mins
- Unabridged
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Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight. To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way.
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Best Peacebuilding Book!!!
- By Anonymous on 05-07-20
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Dangerous Love
- Transforming Fear and Conflict at Home, at Work, and in the World
- Narrated by: Chad Ford
- Length: 5 hrs and 47 mins
- Release date: 11-06-20
- Language: English
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£11.73 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Why Conflict Management Doesn't Work When the Problem Is Bullying
- By: Jennifer Hancock
- Narrated by: Jennifer Hancock
- Length: 58 mins
- Unabridged
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This is the companion book to the online course Why Conflict Models Don’t Work When the Problem Is Bullying. In this audiobook, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively. Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. Applying a conflict resolution model to a bullying or harassment situation makes the problem worse.
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Excellent
- By Olwen Renowden on 30-07-25
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Why Conflict Management Doesn't Work When the Problem Is Bullying
- Narrated by: Jennifer Hancock
- Length: 58 mins
- Release date: 14-06-18
- Language: English
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£4.87 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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