Showing titles in Customer Service
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
- By: Joseph A. Michelli
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Unabridged
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Release date: 10-08-21
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer-Base Audit
- The First Step on the Journey to Customer Centricity
- By: Peter Fader, Bruce Hardie, Michael Ross
- Narrated by: Walter Dixon
- Length: 4 hrs and 42 mins
- Unabridged
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How much time have you spent reflecting on the fact that revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base.
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The Customer-Base Audit
- The First Step on the Journey to Customer Centricity
- Narrated by: Walter Dixon
- Length: 4 hrs and 42 mins
- Release date: 14-03-23
- Language: English
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£10.86 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- By: Jeff Shore
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Unabridged
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift—a common phenomenon in which a prospect simply forgets about the product offering and goes dark—is persistent and rampant. Technology doesn't change behavior on its own. Behavior is changed by adopting better habits. The fact is, forty-four percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity.
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Release date: 04-01-22
- Language: English
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£10.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The First Domino
- How to Land Your First Client in 90 Days or Under
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 6 hrs and 23 mins
- Unabridged
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If you can win one, you can win them all. In The First Domino, multi-award winning bestselling author and world-renowned negotiation expert Tim Castle reveals the breakthrough strategy to land your first flagship client – and how this single move can trigger a chain reaction of sales wins, credibility, and unstoppable growth.
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The First Domino
- How to Land Your First Client in 90 Days or Under
- Narrated by: Tim Castle
- Length: 6 hrs and 23 mins
- Release date: 16-12-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- By: Rohit Bhargava
- Narrated by: Christine Marshall
- Length: 6 hrs and 35 mins
- Unabridged
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People decide who to trust, what advice to heed, and which individuals to forge personal or transactional relationships with based on a simple metric of believability. Success, in turn, comes from understanding one basic principle: how to be more trusted. Likeonomics offers a new vision of a world beyond Facebook where personal relationships, likability, brutal honesty, extreme simplicity, and basic humanity are behind everything from multi-million dollar mergers to record-breaking product sales. There is a real ROI to likability, and exactly how big it is will amaze you.
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Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- Narrated by: Christine Marshall
- Length: 6 hrs and 35 mins
- Release date: 10-07-20
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- By: Bill Price, David Jaffe
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Unabridged
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Release date: 27-05-22
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Staying on Track
- Lessons from a Customer-Focused Travel Disruptor
- By: Frank Marini
- Narrated by: Matt Haynes
- Length: 3 hrs and 59 mins
- Unabridged
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"Staying On Track" is a practical guide on how to grow your business. It provides real-world examples of how the author’s company went from one office and eighteen people to a global operation with staff in six countries and thirty-four US states. Frank Marini shows the true definition of customer focus in all aspects and departments of a company in this pragmatic explanation of how he guided Railbookers Group, where he serves as president and CEO, through a rapid period of growth and achievement.
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Staying on Track
- Lessons from a Customer-Focused Travel Disruptor
- Narrated by: Matt Haynes
- Length: 3 hrs and 59 mins
- Release date: 16-07-25
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- By: Dave Kerpen, Michelle Greenbaum, Rob Berk
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Unabridged
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Harness the power of social media to attract new customers and transform your business! More than three billion people are now on social media. If you're not in the social media marketing game, you're not in the game at all. From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting and retaining loyal customers through smart, savvy social media engagement.
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Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Release date: 04-08-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Building a Smart Customer Service System with AI
- From Chatbots to Personalized Support
- By: Deacon John O'Maley
- Narrated by: Gerald Seguin
- Length: 1 hr and 17 mins
- Unabridged
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Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.
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Building a Smart Customer Service System with AI
- From Chatbots to Personalized Support
- Narrated by: Gerald Seguin
- Series: The Deacon O’Maley AI Business Series
- Length: 1 hr and 17 mins
- Release date: 11-08-25
- Language: English
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£7.28 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Personalized
- Customer Strategy in the Age of AI
- By: Mark Abraham, David C. Edelman
- Narrated by: Christopher Douyard
- Length: 8 hrs and 12 mins
- Unabridged
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Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization. Personalized is a playbook for delivering true personalization at scale. With detailed examples across industries—including retail, health care, banking, technology, and travel—this book will help executives learn how to put personalization at the center of their strategy, accelerate growth, and capture their share of the $2 trillion personalization prize.
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Missing substance.
- By Amazon Customer on 20-03-25
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Personalized
- Customer Strategy in the Age of AI
- Narrated by: Christopher Douyard
- Length: 8 hrs and 12 mins
- Release date: 05-11-24
- Language: English
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£13.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Catalyst
- Using Personal Chemistry to Convert Contacts into Contracts
- By: David Kean, Louisa Clarke
- Narrated by: Louisa Clarke
- Length: 7 hrs and 37 mins
- Unabridged
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A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates a chemical reaction between strangers, and they know how to convert these opportunities into new business. Louisa Clarke and David Kean have spent their careers catalysing strangers into contacts and converting contacts into clients - and even into friends.
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one of the best books I've read
- By Mr B. on 01-08-22
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Catalyst
- Using Personal Chemistry to Convert Contacts into Contracts
- Narrated by: Louisa Clarke
- Length: 7 hrs and 37 mins
- Release date: 08-07-21
- Language: English
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£14.35 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Winning Her Business
- How to Transform the Customer Experience for the World’s Most Powerful Consumers
- By: Bridget Brennan
- Narrated by: Lisa Wright
- Length: 4 hrs and 19 mins
- Unabridged
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Bridget Brennan, CEO of Female Factor, shows listeners how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women. When people think about the world’s growth markets, they often envision countries like China and India. Yet they...
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Winning Her Business
- How to Transform the Customer Experience for the World’s Most Powerful Consumers
- Narrated by: Lisa Wright
- Length: 4 hrs and 19 mins
- Release date: 05-03-19
- Language: English
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£10.05 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Management Lessons from Mayo Clinic
- Inside One of the World's Most Admired Service Organizations
- By: Leonard L. Berry, Kent D. Seltman
- Narrated by: Gary Regal
- Length: 11 hrs and 33 mins
- Unabridged
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The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.
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Management Lessons from Mayo Clinic
- Inside One of the World's Most Admired Service Organizations
- Narrated by: Gary Regal
- Length: 11 hrs and 33 mins
- Release date: 07-08-21
- Language: English
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£13.80 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- By: Jason S. Bradshaw
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Unabridged
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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great as a short audiobook
- By dave on 15-12-20
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Release date: 25-11-19
- Language: English
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£9.46 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- By: Jeanne Bliss
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Unabridged
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How would your company act if every customer were your mom? How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you...
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I Love The Mom Lense Concept
- By Bdub on 14-06-18
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Release date: 08-05-18
- Language: English
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£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Brand Real
- How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
- By: Laurence Vincent
- Narrated by: Joe Geoffrey
- Length: 8 hrs and 1 min
- Unabridged
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Organizations are forever pouring creative energy into their branding strategies, tweaking their logos and websites, and building identities that range from warm and fuzzy to ultracool and edgy. But many forget that a brand, at its heart, is a promise to deliver results. If your brand experience fails to live up to that promise, customers will take their business elsewhere. Brand Real is a unique business strategy guide for making a brand’s promise stand up at every customer touchpoint.
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Very easy to listen to and assimilate
- By Brenda on 13-04-13
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Brand Real
- How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
- Narrated by: Joe Geoffrey
- Length: 8 hrs and 1 min
- Release date: 08-12-12
- Language: English
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£12.74 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Go Live!
- Turn Virtual Connections into Paying Customers
- By: Jeffrey Gitomer, Tara Counterman - foreword
- Narrated by: Jeffrey Gitomer
- Length: 3 hrs and 17 mins
- Unabridged
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Go Live! Turn Virtual Connections into Paying Customers helps listeners understand and take advantage of several online tools to boost their sales and increase their revenue. Accomplished salesperson, consultant, and online personality Jeffrey Gitomer describes how tools like Facebook Live and podcasting can drive sales and help you connect with your customers.
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Go Live!
- Turn Virtual Connections into Paying Customers
- Narrated by: Jeffrey Gitomer
- Length: 3 hrs and 17 mins
- Release date: 03-12-20
- Language: English
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£9.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Голос клиента
- Открываем секреты целевой аудитории
- By: Елена Кравченко, Екатерина Гайнутдинова
- Narrated by: Александра Максимова
- Length: 3 hrs and 17 mins
- Unabridged
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«Голос клиента. Открываем секреты целевой аудитории»—ваш надежный гид в мире эффективного взаимодействия с клиентами. Благодаря авторскому алгоритму, разработанному Еленой Кравченко и Екатериной Гайнутдиновой, вы научитесь исследовать возрастные группы и базовые архетипы. Аудиокнига подчеркивает важность выбора целевой аудитории, с которой у вас есть общие ценности.
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Голос клиента
- Открываем секреты целевой аудитории
- Narrated by: Александра Максимова
- Length: 3 hrs and 17 mins
- Release date: 24-06-26
- Language: Russian
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£11.84 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
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Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Release date: 07-05-24
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Wonderlicious
- Bringing Wonder Back to Life, Leadership, and Service
- By: Peter Merrett
- Narrated by: Peter Merrett
- Length: 11 hrs and 26 mins
- Unabridged
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For over thirty-five years, Peter Merrett has been transforming luxury hotels, commercial properties, and their teams from status quo to best-in-class. He has revitalized the hearts of some of the world’s most recognized brands by showing that bringing wonder back to life, leadership, and service is far more powerful than any mission statement, KPI, or employee handbook.
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Wonderlicious
- Bringing Wonder Back to Life, Leadership, and Service
- Narrated by: Peter Merrett
- Length: 11 hrs and 26 mins
- Release date: 27-04-26
- Language: English
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£22.89 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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