Showing titles in Customer Service
-
-
The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- By: Mark Donnolo
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
Preview -
The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Release date: 07-02-14
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.30 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors.
Preview -
People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Release date: 17-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.28 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
25 Free Methods to Make Money
- Online & with Artificial Intelligence
- By: Sam Zuker
- Narrated by: Greg Young
- Length: 2 hrs and 18 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In an era where the world seems to change faster than ever before, it can be daunting to keep up, especially when the rules of earning a living are being rewritten by technology. For those of us who have seen decades come and go, the idea of making money from the comfort of home—using nothing more than an internet connection and a willingness to learn—was once unimaginable. Yet here we are, standing at the crossroads of experience and innovation, with opportunities waiting around every digital corner.
Preview -
25 Free Methods to Make Money
- Online & with Artificial Intelligence
- Narrated by: Greg Young
- Length: 2 hrs and 18 mins
- Release date: 11-03-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£6.39 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- By: Nick Mehta, Kellie Capote
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.
Preview -
Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Release date: 09-07-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Sell Less, Earn More
- Double Your Income in 90 Days with People You Already Know
- By: Chuck Blakeman
- Narrated by: Eric Burgher
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Are you tired of cold calls and the constant pressure of chasing new leads? In Sell Less, Earn More discover a revolutionary approach to sales that transforms how you do business. Instead of transactional encounters with strangers, learn how to double your income by deepening relationships with people you already know. This book is your cure for the common cold call. Imagine never having to pitch to a stranger again. Instead, what if you could naturally attract more business and boost your income by focusing on genuine connections with your existing network?
Preview -
Sell Less, Earn More
- Double Your Income in 90 Days with People You Already Know
- Narrated by: Eric Burgher
- Length: 6 hrs and 8 mins
- Release date: 18-03-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- By: Stephen Kagawa
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
As advisors, we want open and honest relationships with our clients. We also want a sense of purpose in our work that comes from serving, not selling. Yet somehow, serving others turns into pushing products that drive profits. Left unchecked, this tension forces us to become salespeople and destroys the trust we’ve built with our clients. There must be a way advisors can do good and do well…right? There is, and in Aloha Financial Advising, Stephen Kagawa shares the better approach to advising you’ve been seeking.
Preview -
Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Release date: 02-06-23
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.95 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Chat GPT: Is the Future Already Here?
- By: Rodrigo Serzedello
- Narrated by: Ben Hauck
- Length: 51 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Have you heard about this new buzz word: ChatGPT? If you have not, it is one of the most interesting topics in technology and artificial intelligence (AI) in the last decade. Even Microsoft invested about $10 billion dollars in it.
Preview -
Chat GPT: Is the Future Already Here?
- Narrated by: Ben Hauck
- Length: 51 mins
- Release date: 17-02-23
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£5.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- By: Joseph A. Michelli
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.
Preview -
Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Release date: 21-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- By: Rick Barrera
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall3
-
Performance2
-
Story2
The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise to drive word of mouth and rapid growth.
Preview -
Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Release date: 10-08-15
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- By: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
Preview -
The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 27-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.15 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Iconic
- How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
- By: Scott McKain
- Narrated by: Scott McKain
- Length: 5 hrs and 14 mins
- Unabridged
-
Overall7
-
Performance7
-
Story7
With the explosion of social media, the competition for attention - and customers - is more intense than ever before. Standing out is not only more challenging than ever, it now has less of an impact on sustained growth. To be a lasting company, leader, or brand on a positive trajectory today, one must become iconic. Award-winning author and speaker Scott McKain examines what an iconic organization or leader is and helps you attain and retain that rare status. If your company has slipped in its standing, McKain teaches you how you can regain your position.
-
-
Excellent from start to finish
- By Ex-Ordinary Life on 01-02-23
Preview -
Iconic
- How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
- Narrated by: Scott McKain
- Length: 5 hrs and 14 mins
- Release date: 09-10-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.27 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
IoT Inc.
- How Your Company Can Use the Internet of Things to Win in the Outcome Economy
- By: Bruce Sinclair
- Narrated by: Scott Pollak
- Length: 7 hrs and 10 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Smart products are everywhere. They're in our companies, in our homes, in our pockets. People love these products. But what they love more is what these products do - and for anyone running a business today, outcomes are the key. The Internet of Things (IoT) is the point of connection between products and the results they deliver - it's where products become software. IoT Inc. explains everything you need to know to position your company within this powerful new network. And once you do, you'll leave the competition in the dust.
Preview -
IoT Inc.
- How Your Company Can Use the Internet of Things to Win in the Outcome Economy
- Narrated by: Scott Pollak
- Length: 7 hrs and 10 mins
- Release date: 07-09-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Winning Customer Loyalty
- Turn Shoppers into Fans and Inspire Them to Spend More
- By: Mahmud Hasan
- Narrated by: Mahmud Hasan
- Length: 6 hrs and 31 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In a world where products are easy to copy and prices can change overnight, loyalty is the ultimate competitive advantage. Winning Customer Loyalty is your blueprint for transforming ordinary shoppers into passionate advocates who buy more, stay longer, and tell others why they love your brand.
Preview -
Winning Customer Loyalty
- Turn Shoppers into Fans and Inspire Them to Spend More
- Narrated by: Mahmud Hasan
- Length: 6 hrs and 31 mins
- Release date: 03-12-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
I'll Be Back: How to Get Customers to Come Back Again & Again
- By: Shep Hyken
- Narrated by: Shep Hyken
- Length: 4 hrs and 42 mins
- Unabridged
-
Overall2
-
Performance2
-
Story2
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job.
Preview -
I'll Be Back: How to Get Customers to Come Back Again & Again
- Narrated by: Shep Hyken
- Length: 4 hrs and 42 mins
- Release date: 13-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- By: Jeanne Bliss
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Unabridged
-
Overall2
-
Performance2
-
Story2
How would your company act if every customer were your mom? How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you...
-
-
I Love The Mom Lense Concept
- By Bdub on 14-06-18
Preview -
Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Release date: 08-05-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Augmented and Virtual Reality
- Unlocking Business Potential for Entrepreneurs (Empowering Small Businesses)
- By: Kimberly Burk Cordova
- Narrated by: Hannah Stone
- Length: 3 hrs and 42 mins
- Unabridged
-
Overall45
-
Performance27
-
Story27
Augmented and Virtual Reality for Entrepreneurs is your definitive guide to understanding and harnessing the power of AR and VR technologies to drive innovation and unlock new opportunities. Whether you’re a startup founder or a seasoned entrepreneur, this book provides practical insights and actionable strategies to integrate these cutting-edge tools into your business model.
-
-
Superb!
- By Floyd Kelly on 03-04-25
Preview -
Augmented and Virtual Reality
- Unlocking Business Potential for Entrepreneurs (Empowering Small Businesses)
- Narrated by: Hannah Stone
- Length: 3 hrs and 42 mins
- Release date: 17-07-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Matter
- Move Beyond the Competition, Create More Value, and Become the Obvious Choice
- By: Peter Sheahan, Julie Williamson
- Narrated by: Peter Sheahan, Walter Dixon
- Length: 8 hrs and 24 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
So how do you build a company that matters? Companies and people that matter have successfully become the obvious choices in the hearts and minds of their customers, their employees, and their communities. They elevate themselves by consistently finding ways to solve the most pressing needs their markets face. The result? They create more value year after year and build sustainable, differentiated organizations.
-
-
Excellent
- By Anonymous on 14-06-18
Preview -
Matter
- Move Beyond the Competition, Create More Value, and Become the Obvious Choice
- Narrated by: Peter Sheahan, Walter Dixon
- Length: 8 hrs and 24 mins
- Release date: 10-05-16
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...
Preview -
Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 30-08-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- By: Rohit Bhargava
- Narrated by: Christine Marshall
- Length: 6 hrs and 35 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
People decide who to trust, what advice to heed, and which individuals to forge personal or transactional relationships with based on a simple metric of believability. Success, in turn, comes from understanding one basic principle: how to be more trusted. Likeonomics offers a new vision of a world beyond Facebook where personal relationships, likability, brutal honesty, extreme simplicity, and basic humanity are behind everything from multi-million dollar mergers to record-breaking product sales. There is a real ROI to likability, and exactly how big it is will amaze you.
Preview -
Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- Narrated by: Christine Marshall
- Length: 6 hrs and 35 mins
- Release date: 10-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Transform Customer Experience
- How to achieve customer success and create exceptional CX
- By: Isabella Villani
- Narrated by: Jonathan Yen
- Length: 9 hrs and 4 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
-
-
it's ok recount covered in other books
- By dave on 02-06-21
Preview -
Transform Customer Experience
- How to achieve customer success and create exceptional CX
- Narrated by: Jonathan Yen
- Length: 9 hrs and 4 mins
- Release date: 09-04-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-