Showing titles in Customer Service
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Sound Business Bites
- Great Girls Network Series, Book 2
- By: Margery Miller
- Narrated by: Margery Miller
- Length: 1 hr and 22 mins
- Unabridged
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The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.
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Sound Business Bites
- Great Girls Network Series, Book 2
- Narrated by: Margery Miller
- Series: The Great Girls Network, Book 2
- Length: 1 hr and 22 mins
- Release date: 01-11-19
- Language: English
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£6.24 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- By: Miriam Herz
- Narrated by: Janine Friedmann
- Length: 52 mins
- Unabridged
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Narrated by: Janine Friedmann
- Length: 52 mins
- Release date: 08-10-19
- Language: German
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£3.52 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- By: Stan Phelps, Evan Carroll
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Unabridged
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Are you looking to stand out from your competition? Uhh, is that even a question? Of course, you are! Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. Purple represents “a little extra” whereas the goldfish stands for “differentiation.” A Purple Goldfish is defined as any time a business purposely goes above and beyond to provide a little something extra to differentiate the experience and honor the relationship.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Release date: 28-09-19
- Language: English
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£11.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- By: Hans Patzer
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Unabridged
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Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Release date: 23-08-19
- Language: German
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£2.57 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- By: Joshua H. Davidson
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Unabridged
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Release date: 23-07-19
- Language: English
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- By: Clair Tarry
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Unabridged
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If I told you this audiobook can teach you how to positively manipulate a situation into your favor by replacing one word, would you be interested? I bet the answer is yes. Through the hidden language of success, this audiobook does just that. Learn the eight common every day words society uses, in most cultures around the world which create argumentative settings, self-defensive reactions and, communication breakdown.
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Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation
- Narrated by: Clair Tarry, Fred McCausland
- Length: 1 hr and 11 mins
- Release date: 10-04-19
- Language: English
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£6.21 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- By: Chirstopher Lodge
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Unabridged
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Mit diesem Hörbuch lernen Sie, wie sie Panikattacken und andere Angststörungen loswerden. Angst und Panikattacken müssen sie nicht besitzen, Ich zeige Ihnen 10 einfache und praxisnahe Methoden wie Sie ohne Therapie erfolgreich werden. Im Leben läuft es nicht immer Rund, Angststörung ist dabei ein unangenehmes druck Gefühl welches wir gemeinsam in diesem Hörbuch lösen werden. Ängste verstehen und überwinden wird von nun an zu Ihren Stärken gehören.
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Release date: 29-03-19
- Language: German
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£2.74 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- By: Kathryn Dager, Danielle Isaac
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Unabridged
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Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.
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The Business Owner's Guide to Empowered Leadership
- Proven Strategies to Engage Your Team, Inspire High Performance and Increase Sales Without Micromanaging
- Narrated by: Kathryn Dager
- Length: 3 hrs and 48 mins
- Release date: 17-12-18
- Language: English
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Kundengewinnung
- Sales-up-Call
- By: Stephan Heinrich, Florian Funfack
- Narrated by: Stephan Heinrich, Florian Funfack
- Length: 1 hr and 2 mins
- Unabridged
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Klarheit - weshalb Kunden Klarheit lieben: Überraschen Sie Ihre Gesprächspartner! Was wollen Kunden wirklich? Wie Sie sich von Mitbewerbern unterscheiden.
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Kundengewinnung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Florian Funfack
- Series: Sales-up-Call
- Length: 1 hr and 2 mins
- Release date: 05-12-18
- Language: German
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- By: Reiner S. Bandorf
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Unabridged
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Reiner S. Bandorf berichtet in seinem Hörbuch über negative und positive Erlebnisse im Kundenservice in verschiedensten Branchen wie Gastronomie, Autogewerbe und Einzelhandel. Er lässt es aber nicht bei Lob oder Tadel bleiben. Sein Anliegen ist es, Schwachstellen und Unterlassungssünden aufzuzeigen. Diese können meist mit wenig Aufwand behoben werden, haben aber eine nachhaltige Wirkung.
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Release date: 04-12-18
- Language: German
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The Human Customer Experience and the Not-So-Secret Formula
- By: Desiree M. Palmer
- Narrated by: Michael Allen
- Length: 55 mins
- Unabridged
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The Human Customer Experience is a miniature guide that will lead you through understanding the three concepts of customer experience and relationships: duration and choice, relationship correlation, and customer hierarchy of needs. You can use this model to build a customer experience strategy for your company. You will build stronger customer relationships enabling customer loyalty leading to more revenue generation.
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The Human Customer Experience and the Not-So-Secret Formula
- Narrated by: Michael Allen
- Length: 55 mins
- Release date: 25-10-18
- Language: English
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- By: Cindy Koebele
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Unabridged
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrated by: Cindy Koebele
- Length: 1 hr and 55 mins
- Release date: 21-08-18
- Language: English
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- By: Gini Graham Scott
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Unabridged
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things.
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How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
- What to Do and Not Do - and How to Fix It When Things Go Wrong
- Narrated by: Jeremy F Lunnen
- Length: 2 hrs and 28 mins
- Release date: 27-07-18
- Language: English
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£8.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Beans
- Four Principles for Running a Business in Good Times or Bad
- By: Leslie Yerkes, Charles Decker
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Unabridged
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Based on the success story of a small Seattle coffee shop, this little book is a tasty brew of sound principles and instructive anecdotes. As the coffee shop owner looks for ways to retain his customer base, a consultant helps him focus on what really matters. Authors Yerkes and Decker, renowned for their consulting and business savvy, have done their homework and turned Beans into "a business fable taken from real life".
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Beans
- Four Principles for Running a Business in Good Times or Bad
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Release date: 05-12-17
- Language: English
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£8.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- By: Michael Fertik, David C. Thompson
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Unabridged
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Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.
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The Reputation Economy
- How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset
- Narrated by: Jeff Cummings
- Length: 7 hrs and 20 mins
- Release date: 20-01-15
- Language: English
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£12.36 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Remarkable Service: How to Keep Your Doors Open
- By: Mike Mack MBA
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Unabridged
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It is my belief that remarkable customer service can improve revenue and overall corporate profitability. It can open doors for your business, and if you do a poor job of taking care of your customers, you may find your doors closed! Every business has the ability to create and deliver remarkable service. Do you believe this? This audiobook is packed with unforgettable customer service stories. Some are truly remarkable in a great way, and some are so bad that we will remark about the story and the businesses involved for a very long time.
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Remarkable Service: How to Keep Your Doors Open
- Narrated by: Mike Mack
- Length: 3 hrs and 33 mins
- Release date: 22-02-18
- Language: English
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£10.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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All Business Is Still Show Business
- Create Distinction and Earn Standing Ovations from Customers in a Hyper-Competitive Marketplace
- By: Scott McKain
- Narrated by: Scott McKain
- Length: 5 hrs and 10 mins
- Unabridged
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In this hyper-competitive, globally connected world, how do organizations and individual professionals stand out from the competition and engage their customers? All Business Is Still Show Business reveals that the secrets and standards of the entertainment industry are exactly what every business in any industry needs to create distinction. This is not about "fluff", comedy, or being flashy. It's a serious business book about a solid business philosophy that can make the difference for you and your organization.
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All Business Is Still Show Business
- Create Distinction and Earn Standing Ovations from Customers in a Hyper-Competitive Marketplace
- Narrated by: Scott McKain
- Length: 5 hrs and 10 mins
- Release date: 30-01-18
- Language: English
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£11.27 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- By: Susan Solovic, Ray Manley
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Unabridged
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Release date: 20-02-18
- Language: English
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£12.65 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- By: Donovon Jenson
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Unabridged
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- Narrated by: Robin J Sitten
- Length: 5 hrs and 5 mins
- Release date: 08-01-18
- Language: English
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- By: Gini Graham Scott PhD
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Unabridged
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Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Narrated by: Douglas Birk
- Length: 2 hrs and 40 mins
- Release date: 28-08-17
- Language: English
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£9.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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