Showing results by narrator "Joe Bronzi" in All Categories

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.

The worlds in the Orion Nebula had been planning rebellion against the Galactic Union for more than a hundred years. Now the rebellion has started with a sneak attack against the Royal Family on Euclid. The planetary defenses were temporarily suppressed and the attack on the Royal Palace killed everyone including half of the invaders. But one member of the Royal Family wasn't in the palace when the invaders struck.

In eCommerce, how you get the product to the customer is a very important part of the puzzle. It can be summed up in one word - delivery - and when I talk about delivery, I mean every aspect of it: how the customer perceives it as well as how we can use it to increase retention, improve margins, and increase efficiency.

Agile transformations are supposed to make organizations modern, competitive, and relevant. But in the well-intentioned effort to move into the future, change leaders find themselves frustrated by pushback, limited impact, poor practices, and unfair criticism. What’s going on? Jesse Fewell's book cuts through the “quick-fix” hype of agile theory and explains a recurring transformational pattern that unpacks what holds organizations back.

Lieutenant Mike Galway takes command of his first platoon, and it is not at all what he bargained for. What he anticipated was the challenge of training a unit of disciplined Marine infantrymen to go to war. Instead he finds himself responsible for a group of unruly American teenagers, for whom he has to become a combination of surrogate father, psychologist, high school principal, marriage counselor, financial advisor, conflict mediator, and drug and alcohol therapist.

Become a programming master by learning these fundamental languages. Discover the secret right here, right now! Have you ever wanted to become a programmer? If you answered "yes", this book is made for you. You will learn the most popular computer languages to make any program you want.

Archangel Gabriel has returned to Earth. The messenger's purpose is to right thousands of years of wrong with hope and blood.

All seems well for Jo Packwood. After all, she's a household name in marine biology. But behind the façade, Jo is in pain; reeling from childhood issues; the lost of her father, a veteran of the Korean and Vietnam Wars; and now her mother, who is slowly being taken away by Alzheimer's. But life soon changes when she decides to summit the Pacific Northwest's Mount Olympia, the highest, deadliest peak in North America. Cresting at 17,000 feet, it is the same mountain that claimed her father in a historic avalanche.

For generations, a story has been told about an eagle’s egg that ends up in the nest of a prairie chicken. That story ends with the eagle believing he is a prairie chicken and therefore will never fly. Awaken Your Dream is the touching and inspiring spiritual fable of Edward the eagle. Edward, along with his prairie chicken friend, Pete, embark on a magical quest across the plains to fulfill Edward’s dream to fly. As the two birds follow their hearts, they discover deep wisdom and the meaning of life through a series of chance encounters with friendly and frightening animals.

On a remote training planet, hotshot Earth Defense Fleet Cadet Ryan Thompson and his peace loving ex-girlfriend Amanda Williamson can't agree on anything. But when news comes of an alien invasion of Earth - the first in human history - they are thrown together on a deadly, unauthorized mission to face an unknown enemy. What they find is beyond their wildest expectations. A discovery that changes everything they thought they knew...about their hostile adversaries - and mankind.

Evan Hawks was told to do his job and avoid the dumb door. And he almost succeeded. When a careless accident somehow bridges parallel universes, he's left with a lot of questions...and a beautiful woman who insists it's 1978.

In the fourth book in Miller’s High Performance series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world - from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.