Showing results by narrator "Derek Shetterly" in All Categories

In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."

Once you’ve discovered your strengths, you need to discover something else: Your strengths can work against you. Many leaders know this on some intuitive level, and they see it in others. But they don’t see it as clearly in themselves. Mainly, they think of leadership development as working on their weaknesses. No wonder. The tools used to assess managers are not equipped to pick up on overplayed strengths - when more is not better. Nationally recognized leadership experts Bob Kaplan and Rob Kaiser have conducted thousands of assessments of senior executives designed to determine when their strengths serve them well - versus betray them.

Learn the magic that happens behind the scenes when the doors suddenly open and unforeseen opportunities arise in the big city. In a half century of innovative ventures, the brash New Yorker never let dyslexia slow his creative mind and penchant for free thinking and deal making, even though he was functionally unable to read until he was in his fifties. Discover how he created the greatest men’s fashion development of the era—the leisure suit—and how it subsequently fell off a cliff.

Discover the key to unlocking your fullest potential in The Transformative Power of Learning: Going from Not Knowing to Knowing, an inspiring and practical guide by Chance Brown. This book is more than just a guide; it's a transformative journey into the world of learning and mastery. In this compelling work, Brown introduces the 6-Step Transformative Learning Model, an innovative approach grounded in brain science, designed to empower anyone to learn and master any skill.

In this sure to be controversial book in the vein of The Forgotten Man, a political analyst argues that conservative icon Ronald Reagan was not an enemy of Franklin Delano Roosevelt and the New Deal, but his true heir and the popular program’s ultimate savior. Conventional political wisdom...

When three bodies turn up in rapid succession, all in landfills or waste disposal dumpsters, rookie cop Georgia Davis is drawn into the investigation. Teaming up with her detective boyfriend Matt and his friend, Detective Sergeant John Stone, Georgia must work out who's responsible for the killings, but there's little evidence to go on. The case also tests the strength of Georgia's relationship with Matt - complicating the situation is the daughter of a real estate mogul, who also happens to have her eye on Matt. Who's behind these gruesome killings?

What gives the human brain the creative ability that defines us all as individuals? Although the silicon version is hard on its heels, the brain remains the most remarkable computer in existence. Leading us through cognitive theory, neuroscience and Darwinian evolution with his trademark wit and wisdom, Michael Corballis explains what we know - and don't know - about our minds. How do we know if we’re really the top dogs in brain power?

From interpreting the world to changing it, a synthesis of Chomsky's early work on philosophy, linguistics, and politics. Originally delivered in 1971 as the first Cambridge lectures in memory of Bertrand Russell, Problems of Knowledge and Freedom is a masterful and cogent synthesis of Noam Chomsky's moral philosophy, linguistic analysis, and emergent political critique of America's war in Vietnam.

In 212 Leadership, Mac Anderson shares 10 of the elements that can help to transform your leadership skills, along with some of his favorite quotes on the elements of leadership. You'll gain insight into the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all.

Henry Ford once said, "Whether you think you can, or think you can't …you're right." This one-of–a-kind audiobook addresses what matters most as it relates to your success in life. It will guide you to develop a positive attitude, reduce stress, attack your fears and keep your passion alive! In The Power of Attitude, Mac Anderson, takes you on a journey of personal discovery in this powerful, beautifully written audiobook. It will help you manage your energy levels, keep your soul alive, take new paths, reduce stress, attack your fears, and hang on when the storms blow through.

"I'm going down now", I said to a young woman a few seconds before the darkness-my first cardiac arrest. As I returned to work as a behavioral coach, it became maddening to hear about all-consuming, everyday problems and misguided priorities while I fought to merely remain conscious. The Half-Known Life challenges conventional thinking of success, identity, and personal change. Most often, truly profound change happens following events that shake someone to their core-a car accident, death of a family member, or cardiac arrest that pulls them into a moment of clarity.

Who Shot Ahmed? recounts the murder of a 22-year-old videographer, killed in cold blood in the dead of night at the height of Bahrain’s Arab Spring revolution. On a small island Kingdom swirling with political, economic, and sectarian tensions, Ahmed’s murder epitomized everything that had gone wrong since 2011, when pro-democracy protesters took to the streets in droves. Drawing on dozens of testimonies, journalist Elizabeth Dickinson traces the tale of Ahmed’s death and his family’s fearless quest for justice.

Think about it, a simple gesture of kindness can make a difference in your day, no matter how small the act. Thank volunteers for their kindness with this beautiful book. Promote the power of kindness in your work place or school. Not only does it make life more enjoyable, it is also good for you. Pass it on! Kindness is like a snowball that's rolling down a hill. Each unselfish act or word is another snowflake that greets the others...creating something much larger than itself in the process.

Ethan Breaux, call sign Cajun, has been flying charters out of Bristol, England for two years. His life as a civilian pilot has been going very well after many years of flying Special Ops missions in Army helicopters. Cajun is sought out by the CIA to coordinate then execute a super clandestine military style operation into Mogadishu, Somalia to retrieve a North Korean nuclear weapon hijacked by Pirates at the behest of Hezbollah Islamic terrorist.

When Brandon Blackmore left the FLDS Church in 2012, he had to endure seeing his children taken from him by the cult—and fought tooth and nail to keep the FLDS from trafficking his children. This is that story.

The obstacles to your happiness. There are a lot of things in life that we worry and stress about. Our jobs, relationships, and possessions are important to us, and because of that, we look to them for happiness. But when they ultimately disappoint us, they act as obstacles to attaining that very happiness we thought they would bring. In this motivational book, author Hugh Prather urges listeners to let go of attitudes that hold us back from experiencing happiness.

It doesn’t matter whether you are eight or 88—ordinary can become extraordinary with just a little extra effort, thought, planning, and perspective. In life, we have many opportunities to win or to lose. We are faced with a constant choice: we can become more, or remain the same.

The Christ-Centered Company provides practical biblical commentary and real-world best practices for 37 biblical business “habits” that define the culture and operations of a Christ-centered company.

Without a Plan is the story of a smart and confident man whose brash and forward approach to all things—while not for everyone—quickly builds trust with guaranteed authenticity. Follow Jeremy Delk from a primary school in Kentucky, when his father passed away in a tragic accident, to the boardroom of his own investment firm filled with innovative companies, technologies, and unexploited market niches.

We’ve all found ourselves between where we are and where we want to be. That’s why the message of While You Wait is crucial—the decisions we make today will determine what kind of lives we live tomorrow. What matters to God is not just that we wait but how we wait. Jerry Meek, the CEO and founder of Desert Star Construction and Glorious Reflections, helps us recognize that our obstacles in the waiting are opportunities: opportunities for a more significant victory, greater freedom, a higher purpose, and, ultimately, a more extraordinary relationship with God.